客戶服務及行銷專員

• 維護社群關係( Discord / Telegram / Twitter, etc. )
• 策劃社群活動&文案規劃，提高玩家與遊戲品牌黏著度
• 引導玩家遊玩體驗，即時排解線上問題
• 與行銷&設計部門協作，完成社群行銷目的

社群管專員是現今數位時代中不可或缺的職位，其工作內容主要包括維護社群關係、策劃社群活動、引導玩家遊玩體驗、與行銷部門協作，完成社群行銷目的。此職務在公司中扮演著相當重要的角色，有著很好的發展前景。
Administrative Responsibilities
Assist with the scheduling of classes on TeachWorks
Communicate with parents regarding scheduling, sign-up, invoicing, and cancellations
Prepare and update invoices, track and record payments, and send reminders to parents when needed.
Receive tuition and other student fees (ensure proper procedures and record-keeping)
Track and maintain accurate student enrollment records
Develop and manage marketing materials promoting the school and specific courses
Assist with student recruitment efforts
Engage in PS (Prospective Student) meetings held with interested parties
Update and maintain the TeachWorks platform
Serve as a point of contact for part-time staff
Assist part-time staff with queries or concerns
Pass on queries or concerns of part-time staff to other directors as necessary
Address student concerns and handle parent inquiries
Train staff on using Teachworks for scheduling, lesson planning, and communication
Supervise the assistants
Work to improve the company by working on a team with other full time staff
Follow the direction of those above him
Assume responsibility of the office on days when other directors are not present
Assist with secretarial duties
Attend workshops and/or seminars required by The Employer
Attend any school function held during or after regular hours or weekends. All activities and functions will be scheduled accordingly
Attend recruiting issues
Assist work on permit applications
File paperwork, organize material, and keep track of data
Finish all paperwork in a timely and professional manner
Website Management, Promotion & Marketing
Manage the continual updating and improvement of the TeachME website
Ensure all information on the TeachME website is up to date
Handle the creation of resumes, profile photos, and introductory videos for all staff
Add new teachers’ profiles to the TeachME website
Keep TeachME’s social media presence active, engaging in regular promotion on Facebook, Instagram, and YouTube
Assist in creation and distribution of marketing materials including reels, videos, photos, promotional posters and more
Perform continual customer service engagement, gathering feedback from clients regarding our services
Engage in promotional discussion with clients, encouraging them to sign-up for college consultancy services and / or new subjects with TeachME
General Duties
Greet customers and provide a welcoming presence
Address student concerns and handle parent inquiries
Work with tutors to run the office smoothly
Keep the office clean and tidy
歡迎符合條件的人才加入我們的團隊，一起打造更好的社群體驗！