客戶服務營運經理 Customer Service Operation Manager

As a critical bridge connecting frontline sales and the backend supply chain, our operations team is dedicated to turning challenges into business opportunities. We are seeking a Customer Service Operations Manager / Assistant Manager with sharp business acumen and a macro perspective to lead the team toward continuous breakthroughs and exceptional value creation.
In this key leadership role, you will comprehensively direct the strategic planning and execution of customer service, order management, and system operations. You will not only be a team leader but also a core hub connecting sales, supply chain, KA, and IT. Through data insights and process optimization, you will lead the team to transform operational pain points into efficiency, empower the sales team to expand the market, and deliver a seamless, superior service experience for our customers.

【Key Responsibilities】
1. Order Process Optimization & Problem Solving 訂貨流程優化與問題解決
-Establish efficient work processes, proactively identify and resolve operational bottlenecks to continuously improve team efficiency. 建立順暢的工作流程，主動發現並解決營運瓶頸，持續提升團隊效率。
2. Order Fulfillment & Cross-Functional Coordination 訂單交付與跨部門協調
-Bridge cross-departmental communication to stabilize order flows and ensure smooth, on-time delivery. 串聯跨部門資源與溝通，確保訂單穩定運作，讓每筆訂單能順利交付。
3. Customer Service Quality 客戶與消費者服務品質
4. Team Motivation & Talent Development 團隊激勵和人才發展與培訓輔導
5. Resource Allocation & Team Budget Management 資源配置與團隊預算管理
6. Emergency Response & Risk Prevention 緊急應變與風險預防