客戶服務專員(訂單)

1. Process customer orders into SAP and provide order confirmations to customers. 在 SAP 系統中處理客戶訂單，並提供訂單確認給客戶
2. Keep confirmed date, handle customer queries on de-livery schedule、complaint and other related issues solved. 確保訂單交期達成、負責應對客戶訂單交貨、投訴及其他訂單異常問題排除與解決
3. Backlog management driver and ensure delivery commitments are met, need to coordinate material readiness and shipment with cross-functional team. 主動管理未出貨訂單，確保履行出貨承諾，需跨部門主動協調貨況與出貨安排
4. Handle and execute customer loan/sales re-turn/Credit&Debit note/After sales/RMA process. 處理執行客戶借用單/銷退/折讓/退貨/售後服務/維修申請流程
5. Capable to support safety stock and inventory man-agement (included inventory reports)可支援庫存管理與安全庫存控管(包含庫存報表)
6. Capable to support logistic / custom process and re-quirements. 可支援物流、報關流程及相關需求
7. Proactively conduct customer fulfillment improvement plan with cross-functional team主動參與與提出客戶服務跨部門改善專案
8. Complete Tasks assigned by supervisor 完成主管代辦事項