客戶專員 Account Executive(AE)

客戶專員負責支援業務推展及客戶聯繫，包括樣品與訂單的處理、回覆客戶交期與出貨時程、協調運輸報價，以及追蹤銷售庫存與責任風險。此職位是公司與客戶間的重要溝通橋樑，確保流程順暢並提升客戶滿意度。
1.樣品與訂單處理
．協調並追蹤客戶樣品及訂單需求。
．確保樣品與產品的準確及即時出貨。
2.業務與客戶詢問支援
．回覆客戶及業務相關的產品交期與出貨時程問題。
．提供清楚且一致的資訊，以有效管理客戶預期。
3.客戶服務
．透過專業、積極的溝通方式維繫良好的客戶關係。
．處理客戶問題並協調內部資源，迅速解決狀況。
4.運輸報價協調
．根據客戶出貨需求，提供運輸費用報價。
．與物流合作夥伴及內部單位合作，確保報價具競爭力並交期可靠。
5.銷售庫存與責任風險追蹤
．監控銷售庫存，確保與客戶需求同步。
．追蹤庫存責任，與內部團隊協作管理風險與曝險。

The Account Executive (AE) is responsible for supporting sales and customer engagement by handling sample and order fulfillment, providing timely and accurate responses to customer inquiries, coordinating logistics, and ensuring high-quality service delivery. This role acts as a key liaison between internal teams and customers to ensure smooth operations and client satisfaction.
1.Sample and Order Fulfillment
．Coordinate and follow up on customer sample and order requests.
．Ensure accurate and timely delivery of samples and orders.
2.Sales and Customer Inquiry Support
．Respond to customer and sales team inquiries regarding product lead times and delivery schedules.
．Provide clear and consistent communication to ensure expectations are managed effectively.
3.Customer Service
．Maintain strong relationships with customers through professional and proactive communication.
．Address customer concerns and coordinate internally to resolve issues promptly.
4. Freight Quotation Coordination
．Obtain and provide freight cost quotations based on customer shipping requirements.
．Work with logistics partners and internal departments to ensure competitive pricing and reliable delivery service.
5. Sales Inventory and Liability Tracking
．Monitor sales inventory levels and ensure alignment with customer demand.
．Track inventory liability and work with internal stakeholders to manage risk and exposure.