Kelley Auto Mall of Decatur Service Advisor

Department: Service

Functions: Responsible for writing service orders and selling service. Provide firm customer satisfaction. Contribute to service department’s profitability.

Relationships: Reports to Service Managers. Works in cooperation with service technicians.

Responsibility and Authority:

Customer Satisfaction:

• Satisfy all customers with whom advisor does business.
• Resolve customer complaints in a swift, professional, and courteous manner.
• Build clientele for the dealership.
• Set clear standards for customer treatment.
• Build, train, and maintain a service organization that ensures customer satisfaction.
• Any other tasks deemed necessary per Management.

Service:

• Ensure profitability of the service team through the sale of high quality service.
• Keep abreast of all local, state, and federal laws pertaining to the service department.
• Assist all technicians in the completion of correct repair procedures the first time.
• Set and maintain daily goals to ensure service team performance.
• Responsible for maintaining all communications with the customer during the repair process.
• Keep service manager aware of any equipment that needs to be repaired.
• Any other tasks deemed necessary per Management.

Human Resource, Training and Development:

• Attend appropriate service advisor seminars.
• Maintain a level of training and knowledge in order to stay current in service field.
• Any other tasks deemed necessary per Management.

Interdepartmental Relations:

• Assist other departments to correct customer problems.
• Establish and maintain good working relationship with other departments to reduce conflict and maintain dealer profitability.
• Assist sales department in the sale of new or used vehicles.
• Any other tasks deemed necessary per Management.