Kelley Automotive Assistant Car Wash Manager

Department: Kelley Automotive Car Wash

Reports to: Car Wash Manager

Functions: Assist in overseeing the daily operations within the car wash department.

Responsibilities and Authority:

• Build a solid understanding of wash specific software.
• Respond to customer inquiries through account research.
• Interpret various kiosk messages and errors.
• Train employees in workarounds when kiosks and/or gates fail.
• Contact software vendor to resolve problems.
• Renew customer wash tags.
• Submit online Luxe upgrades and cancellation requests.
• Utilize data from Teams reports to solve customer tag/account issues.
• Identify defective and poorly placed tags.
• Coordinate replacement appointments for customers.
• Contact customers to ensure their replacement tags are working.
• Customer damage claim intake.
• Rectify the situation immediately if possible.
• Document details: forward to manager or appropriate department.
• Monitor wash quality daily.
• Communicate any site outages and maintenance needs with manager and staff.
• Utilize skills and knowledge to be a positive attitude leader for the staff and customers.
• Assist in attracting and retaining car wash staff.
• Review applications.
• Contact applicants.
• Motivate employees toward efficiency and positive service.
• Be part of progressive disciplinary meetings to foster employee growth.
• Assist in managing employee schedules to ensure all shifts are covered.
• Train employees regarding job responsibilities and customer service.
• Assign items on Daily Checklist.
• Work with staff at kiosks to coach through tough situations.
• Monitor employee uniform compliance.
• Responsible for upkeep and appearance of property in and around the facility.
• Monitor inventory of wash-related and janitorial supplies.
• Be able to effectively operate and manage any of our wash sites.
• Any other tasks deemed necessary by Management.