Kelley Automotive Group Assistant Parts Manager

Department: Parts

Functions:

1. Assist Parts Manager in running a profitable and efficient parts department.
2. Ensure that policies and procedures established by the Kelley Automotive Group Employee Handbook, the executive team and the parts manager are being followed by all parts department personnel.
3. Accomplish departmental objectives as established by the Parts Manager using proper pricing, purchasing, procedures, inventory control, staff utilization, security, merchandising and displaying.

Relationships:

• Reports to: Parts Manager and reports indirectly to the Parts Director.
• Supervises: All parts department personnel in the absence of the Parts Manager.

Responsibilities and Authority:

Assistant Manager

• Reassign scheduled shifts of parts employees to compensate for any parts employees that are absent that day.
• Ensure the pricing policies as set by the Parts Manager are being followed by all parts department employees.
• Ensure that policies and objectives as established by the Parts Manager are clearly understood and effectively applied within the parts department.
• Supervise the special-order procedures as set by the Parts Manager.
• Enforce department policy on special ordering of parts.
• Enforce the parts department’s policy of sending back special-order parts if not picked up by customer or installed by the service department within 30 days after they arrive.
• Ensure KPI’s (key performance indicators) are trending towards the department goals as established by the Parts Manager.
• Control and monitor all returns from counter and internal sales.
• Strive for harmony and teamwork within the parts department and with other departments, assisting with and overseeing the daily sales functions of the department.
• Work with the Service Manager and Body Shop Manager to ensure a timely turnaround of parts needed for internal jobs.
• Understand, keep abreast of, and comply with federal, state, and local regulations that may affect the Parts Department.
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program.
• In absence of a Wholesale Parts Manager, assist with developing and administering a wholesale strategy including sales calls as approved by the Parts Manager.
• Comply with and enforce safety requirements including, but not limited to, forklift operations, processing of MSDS sheets on all products carried, and OSHA right to know.
• Make recommendations of new policies and practices which will ensure positive customer relations and/or increased departmental efficiencies.
• Assist the Parts Manager in assessing present and future needs, trends, problems, and profit opportunities of the parts department.
• Assist in recruitment, hiring, and training in accordance with company policy.
• Assist the Parts Manager with progressive discipline including terminations within the department and follow the processes set forth in the Supervisor Guidebook, Employee Handbook, and Code of Ethics.
• Understand, comply with, and enforce the Kelley Automotive Group’s processes and policies as stated in the Employee Handbook and Supervisor Guidebook.
• Understand all job descriptions for all job positions in the parts department and ensure that all parts department employees are performing the correct functions.
• Any other tasks deemed necessary per Management.

Parts Counterperson

• Work as the lead parts counter salesperson; assisting and mentoring other parts counter people as needed.
• Assist walk-in customers in ordering parts, selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Check in or assign a parts counterperson to check in parts received during any absence of the parts receiver/stocker.
• Assist with shipping and receiving efforts as needed.
• Ensure the front counter and the back counter areas are kept neat, clean, organized and well stocked.
• Ensure the warehouse and the shipping areas are kept neat, clean, and organized.
• Ensure all Fleet Track charges are processed properly through the Fleet Track billing system.
• Any other tasks deemed necessary by Management.

Our company may provide reasonable accommodations required under the law to enable individuals with disabilities to perform the essential functions of the job.