Kelley Chevrolet Service Technician

Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability.

Relationships: Reports to Service Manager

Responsibilities and Authority:

Customer Satisfaction:

• Maintain customer satisfaction indexes at levels set by dealer and factory.
• Provide timely, quality service the first time.
• Resolving customer problems with the service they received in a quick, and courteous manner.
• Any other tasks deemed necessary by Management.

Service:

• Receive repair orders and take vehicle to and from assigned work areas.
• Responsible for making correct repairs the first time.
• Perform work as outlined on the repair order with efficiency and accuracy.
• Perform work in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by customer.
• Examine vehicle to determine if additional safety or service work is needed.
• Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
• Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect.
• Maintain cleanliness of customer’s car.
• Keep shop area neat and clean.
• All tools and shop equipment need to be put in designated areas at the end of day.
• All old parts and debris need to be cleaned/swept from tool box and work area.
• Responsible for all dealership tools and their maintenance.
• Understand and follow federal, state and local regulations as to the disposal of hazardous materials.
• Follow requirements of documentation as required by Manufacturer and Dealership.
• Any other tasks deemed necessary by Management.

Human Resources, Training and Development:

• Attend factory sponsored training classes.
• Attend safety related training classes.
• Maintain at least one (1) ASE Certification.
• Keep abreast of all factory technical bulletins.

Inter- and Intra-departmental Relations:

• Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability.
• Assist service advisors or others to resolve customer complaints.
• Maintain open communication with parts department to ensure prompt service for customer.
• Assist sales department in the sales of new and used vehicles when appropriate.
• Any other tasks deemed necessary by Management.