Key Account Coordinator
Summary
Coordinates sales workflows, processes orders, and resolves customer issues while serving as a liaison between sales, operations, and other internal teams in a retail-focused company.
Job Summary
The Sales Support Coordinator provides administrative, operational, and customer service support to the sales team by coordinating internal workflows, processing orders, resolving customer issues, and ensuring projects are completed accurately and on time. This role serves as a key liaison between Sales, Operations, Warehouse, Finance, Project Management, and other internal teams to deliver an exceptional customer experience. The ideal candidate is highly organized, detail-oriented, and adaptable, with strong communication skills, the ability to manage multiple priorities in a fast-paced environment, and demonstrated proficiency in Excel. Experience with Salesforce is a plus.
Duties/Responsibilities:
• Assist and support account managers with projects and various account issues.
• Coordinate and manage the internal workflow of sales activity generated by sales team.
• Submit orders and provide follow-up.
• Act as a customer service contact to research and resolve issues.
• Create various Excel reports.
• Regularly interact with the National & Key Account Management, Field Sales, Operations, Warehouse, Project, and Finance teams to ensure all aspects of the client experience are fulfilled in a timely and accurate fashion.
Benefits and Perks:
- Remote role
- Medical, dental, and vision insurance
- Company paid short term disability and life insurance
- Paid holidays and floating holidays
- Flexible PTO
- 401(k) with company match
- Tuition Reimbursement