Key Account Director

You will manage strategic and complex merchant portfolios, create and execute growth plans, and deliver revenue growth. You will serve as a trusted advisor to merchant partners, lead quarterly business reviews, maintain account documentation, and help shape product and supply roadmaps.

Responsibilities

• Act as the primary contact and trusted advisor for premium merchant partners
• Resolve issues promptly and maintain service standards across payment products and services
• Deliver revenue targets and grow existing merchant accounts through product launches and expanded opportunities
• Develop and execute growth strategies and account plans
• Align senior management and cross-functional teams to influence merchant decision-makers
• Prepare and deliver Quarterly Business Reviews with merchants
• Maintain merchant information and project documentation
• Shape product and supply roadmaps for the payment network

Requirements

• Bachelor’s degree or higher in Business Administration, Economics, or a related field, or equivalent professional experience
• 7+ years of experience in digital payments or fintech in account management, business development, or sales
• Experience managing end-to-end delivery and achieving revenue targets
• Understanding of enterprise merchant dynamics
• Time management and prioritization skills
• Ability to manage stakeholders across departments, regions, and time zones
• Experience in mobile payments, e-commerce, or digital technologies
• Mandarin proficiency in speaking and writing