Key Account Director ; (ID 1369)
Posted
- Manage a portfolio of 3–5 strategic, high-value manufacturing accounts with P&L accountability for retention and growth.
- Build and maintain strong relationships with CXOs, Transformation Heads, and senior decision-makers.
- Develop multi-year strategic account growth plans to expand business across new plants, divisions, and use cases.
- Identify and drive revenue expansion opportunities within existing enterprise accounts.
- Lead quarterly executive business reviews with key customers.
- Work closely with Product, Customer Success, and Migration teams to ensure delivery commitments are achieved.
- Understand customers' transformation agendas and position solutions across their manufacturing footprint.
- Monitor account health and proactively identify churn risks and competitor activities.
- Drive customer retention, renewals, and long-term account growth.
- Maintain strong executive relationships and act as a strategic advisor to key clients.
Requirements
- Minimum 10 years of experience in Enterprise SaaS.
- At least 5 years of experience in Strategic Account Management.
- Strong and proven experience in the manufacturing sector is mandatory.
- Proven track record of managing/generating USD 10M+ SaaS revenue in the manufacturing vertical.
- Demonstrated experience engaging and influencing CXO and Transformation Head-level stakeholders.
- Strong expertise in enterprise account management, client retention, and revenue expansion.
- Strong commercial acumen with the ability to identify upselling and cross-selling opportunities.
- Ability to create and execute multi-year strategic account plans.
- Strong executive presence with the ability to engage confidently with CIOs, COOs, CFOs, and other senior leaders.
- B.Tech qualification preferred; MBA in Sales & Marketing is an added advantage.
- Excellent communication, negotiation, relationship management, and stakeholder management skills.
- Strong reliability, ownership, and ability to build long-term customer trust.