Key Account Executive

Functional roles and responsibilities

• To transact sales with existing clients for a gamut of Al Tayer Travel products and act as a point of contact between customers, service providers, and suppliers in order to offer high quality customer satisfaction and enhance market standing and revenue for the company.

• Ensure that the designated client account is managed effectively by providing both the client and the company with a clear communication, reporting, and escalation channel for the travel services provided by ATTA.

• Drive the retention of client accounts and delivery of revenue and margin growth over the contract period by initiating and developing additional service opportunities.

• Discuss requirements with the clients, identify and qualify their needs, and propose a solution that meets their requirements effectively with respect to product mix and financial parameters.

• Liaise with the operations team (travel, leisure, MICE) to ensure client’s requirements are managed and met efficiently to ensure that all KPIs agreed are achieved.

• Develop annual plans and associated budgets that accommodate client’s growth projections, monitor performance against these, and initiate corrective action where necessary to ensure smooth and efficient running of operations.

• Ensure any annual rate reviews are calculated, negotiated, and completed with the client on or before the contract deadline dates.

• Ensure that the monthly or period invoicing values and process are both accurate and timely and in compliance with company policies and procedures; interface with accounts as required to ensure timely billing and resolve billing disputes.

• Prepare management reports, follow-up reviews, and monthly or quarterly business review meetings as appropriate and as agreed with the client.

• Coordinate and conduct contract and price negotiations with various service providers, and guarantee that all details, communications, and documents are in order to facilitate successful execution of events to ensure customer retention and loyalty.

• Prepare detailed costing sheets, customized to the preferences of the client, catering to all requirements in the most cost-effective manner.

• Continuously study global market trends and create awareness or advise clients on industry best practices and trends, developing a symbiotic relationship that guarantees value for money for all stakeholders.

Education/certification and continued education

• Graduate in any discipline, preferably commerce.

Years of experience

• 5-7 years experience in the travel industry.