freehire launches on Product Hunt on 26 August.

Follow →

Royal Ocean Marine

Discussion

Key Account Manager (0089 Dec 2025)

Open 16d

Job Overview:

The Key Account Manager (KAM) is responsible for developing and executing strategic account plans that drive revenue growth, strengthen customer relationships, and enhance customer satisfaction. This role requires strong business acumen, consultative sales expertise, and the ability to manage high-value accounts effectively. The KAM will serve as the primary point of contact for key customers, ensuring alignment between client needs and company solutions while fostering long-term partnerships.

Key Responsibilities:

Strategic Key Account Management:

  • Develop and implement key account plans that align with both customer objectives and company sales targets.
  • Act as the primary point of contact for key accounts, ensuring engagement and satisfaction with company products and services.
  • Collaborate with internal teams to optimize account management strategies and ensure seamless execution of business objectives.

Business Development & Revenue Growth:

  • Identify and capitalize on upselling and cross-selling opportunities, including spreaders, service contracts, and technical solutions.
  • Lead the negotiation and finalization of major contracts, ensuring mutually beneficial outcomes.
  • Work closely with the regional sales team to meet or exceed revenue growth targets within key accounts.

Relationship Building & Stakeholder Engagement:

  • Establish and maintain strong relationships with key decision-makers, including C-level executives, technical managers, and procurement teams.
  • Serve as a trusted advisor, providing consultative support and insights on company solutions tailored to client needs.
  • Maintain consistent communication with stakeholders to align company offerings with evolving customer goals.

Client Satisfaction & Service Excellence:

  • Ensure high levels of customer satisfaction by working closely with technical support, after-sales, and supply chain teams.
  • Monitor and enforce Service Level Agreements (SLAs) to guarantee exceptional service delivery.
  • Gather and analyze customer feedback, using insights to drive continuous improvements in service and product offerings.

Cross-Functional Leadership:

  • Work closely with product development, marketing, after-sales, and supply chain teams to deliver comprehensive solutions.
  • Ensure seamless execution of strategic account plans by aligning internal teams with customer priorities.
  • Identify customer challenges and develop collaborative solutions that enhance business outcomes.

Market & Competitor Analysis:

  • Stay updated on industry trends, emerging technologies, and market developments relevant to container handling and port operations.
  • Conduct competitive analysis to identify market opportunities and strengthen company positioning.
  • Use market intelligence to support negotiations and drive competitive advantage.

Contract & Financial Management:

  • Ensure profitability of key accounts through effective pricing, contract renewals, and cost structure management.
  • Develop and manage the key account budget, ensuring efficient resource allocation for sales growth and customer satisfaction.

Reporting & Performance Tracking:

  • Monitor key sales metrics and account performance to ensure targets are met and growth remains on track.
  • Conduct and present quarterly and annual account reviews to customers and internal stakeholders, ensuring transparency and alignment.

Requirements

Education & Experience:

  • Bachelor’s degree in Business, Engineering, or a related field (MBA is a plus).
  • 7+ years of experience in key account management, sales, or business development, preferably in container handling, marine, or port-related industries.
  • Proven track record in managing high-value accounts, achieving sales targets, and handling large, complex contracts.

Skills & Competencies:

  • Strong knowledge of the Container Terminal and Marine industry.
  • Expertise in sales strategies, negotiation, and contract management.
  • Excellent relationship-building skills, with the ability to establish long-term, trust-based partnerships.
  • Strong financial acumen, including understanding contract profitability and total cost of ownership.
  • Exceptional communication and presentation skills, capable of engaging stakeholders at all levels.
  • Ability to manage multiple large-scale projects, ensuring on-time delivery and customer satisfaction.
  • Proven ability to develop customer-centric, innovative solutions to meet complex business challenges.

Other Requirements:

  • Willingness to travel globally as required.
  • High level of initiative and ability to work independently while collaborating across teams

Benefits

Chan Chee Meng
EA 07C3069
R1110620

Show

What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Current Residential Area, Photo, Education, Experience, Summary, Resume, Country of Citizenship/ Nationality, Residential Status/ Pass holding in Singapore, Cover letter, Open for relocation to other country, Which locations are you open to work at?, Are you open to work for, Has own transport, Salary Range (Last Drawn), Salary Range (Expected), Notice Period, Certificate (I), Certificate (II), Certificate (III), Additional supporting doc (I), Additional supporting doc (II)

  • Are you Singaporean or Singapore PR? yes / no
  • Where are you staying at in Singapore? written answer
  • Do you have Bachelor’s degree in Business, Engineering, or a related field (MBA is a plus)? yes / no
  • Do you have 7+ years of experience in key account management, sales, or business development, preferably in container handling, marine, or port-related industries? yes / no
  • Do you have proven track record in managing high-value accounts, achieving sales targets, and handling large, complex contracts? yes / no
  • Do you have strong knowledge of the Container Terminal and Marine industry? yes / no
  • Are you a expertise in sales strategies, negotiation, and contract management? yes / no
  • Do you have excellent relationship-building skills, with the ability to establish long-term, trust-based partnerships? yes / no
  • Do you have strong financial acumen, including understanding contract profitability and total cost of ownership. yes / no
  • Do you have exceptional communication and presentation skills, capable of engaging stakeholders at all levels? yes / no
  • Do you have the ability to manage multiple large-scale projects, ensuring on-time delivery and customer satisfaction? yes / no
  • Proven ability to develop customer-centric, innovative solutions to meet complex business challenges? yes / no
  • Are you Willing to travel globally as required? yes / no
  • Do you have high level of initiative and ability to work independently while collaborating across teams yes / no
  • What is your current salary? written answer
  • What is your expected salary? written answer
  • What is your notice period? written answer

See also

16,216 jobs
Remote Worldwide jobs
44,703 jobs
JavaScript jobs
61,652 jobs
TypeScript jobs
155,153 jobs
Python jobs
52,866 jobs
React jobs
7,025 jobs
Go jobs
231,920 jobs
Senior-Level jobs
26,180 jobs
Backend jobs
11,917 jobs
Frontend jobs
111,817 jobs
AWS jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available