Key Account Manager
Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed, powered and optimized. With deep expertise across AI, data, cloud, edge and software engineering, we combine technology and talent to deliver end-to-end solutions, from strategy and consulting to talent development and implementation. With more than 20 years of experience in Bulgaria, our experts deliver technology solutions in the IT, Software, Cloud, and Digital fields. Our people are the foundation of our success. That’s why we champion a company culture where talent is celebrated, and diversity is embraced. Now, we are looking for more talents to join us in our mission to engineer a Smarter Future Together.
About the role:
The objective of the Key Community Specialist is to nurture, support and retain key community members within the team’s scope. Responsible for developing, maintaining, and enhancing strategic relationships. Playing a critical role in driving the growth and success of the global community, ensuring that it remains vibrant, connected, and aligned with the mission.
Responsibilities:
Main tasks include specifically:
- Communicating with and notifying key community members about relevant updates and news
- Keeping key community sections in the online forum well-organized
- Making sure all key community members’ inquiries are answered correctly and on time
- Organizing regular conference meeting sessions with key community members based on theirs and the client’s availability andpreferences, to discuss important/strategic for the community topics and updates
- Creating regular and on-demand reporting about key community members
- Making sure all technical issues impacting or raised by the key community members are resolved
- Acting as Community Moderator in their first language by communicating and engaging with users
Requirements:
- Strong problem-solving and analytical abilities
- Open-minded and easy-going personality
- Excellent knowledge of English, Spanish is a plus
- Strong communication skills
- High attention to detail
- Ability to maintain a professional relationship with key community members
- A deep understanding of community dynamics
- Data analytics, and understanding the KPI’s.
- 2+ years of experience in online community
- Experience representing a major brand online
- Experience with CRM software and data analysis tools is a plus
What we offer:
- Performance-based bonuses
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
- Free Psychological Counselling via phone and on the spot
- Newborn or newly adopted child bonus
- Food vouchers – 76.69 EUR/month (150 BGN)
- Upskilling & reskilling training programs and e-learning hub
- Diverse career growth opportunities
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives