Key Account Manager
Description
- To meet monthly with all business owners to build key relationships and ensure buy in from all key stakeholders and lines of management.
- To work closely with Growth Partners within the region to either progress them to Gold status or organise the handover of them to the internal account management team.
- To develop and maintain excellent working relationships and build rapport with all branch staff to maximise results.
- Conduct specific training and coaching sessions (in line with SLA’s) with branch managers and staff to maximise the level of auction leads and contracts in line with the 5 KPI’s.
- To create property target lists to take into all branch visits to develop lead levels.
- To attend key client’s monthly manager and partner meetings.
- Create a regular calendar of external training events in line with our SLA’s for negotiators and valuers to further drive lead and contract levels.
- To co-ordinate the handover of successfully on-boarded Partner agents from the External New Business Team into the External Key Account Management Team.
- To manage your own diary efficiently and effectively to enable you to attend a minimum of 3 appointments per day and adhere to the SLA’s surrounding Gold and Growth partners.
- Demonstrate flexibility around nationwide travel and overnight stays to support the wider business.
- To ensure that all agents have access to the suite of marketing material in place and that they buy in to creating a strategy around its use.
Candidate Qualities:
- Candidates from an Estate Agency background are preferred but candidates from a Lettings background will be considered
- A strong willed candidate who can over come objections, self motivated and influence
- Very target driven
- Confident, polite and willing to work long hours
- Ability to manage your own diary
- Customer centric and able to build long standing relationships
- Extensive property and market knowledge

