Key Account Manager

As a Key Account Manager at Antino, you will manage, nurture, and scale relationships with our strategic enterprise clients. You will act as the trusted bridge between client executive leadership and internal delivery/engineering teams, driving long-term account growth, client retention, and upsell/cross-sell opportunities across software and AI engineering services.

Responsibilities:

• Strategic Account Growth and Revenue: Own the account expansion roadmap, driving ARR growth through strategic upselling and cross-selling of engineering capabilities, AI/ML integrations, and digital transformation services.
• Executive Relationship Management: Serve as the primary point of contact for CXOs, VPs of Engineering, and Product Heads. Build high-trust, consultative partnerships aligned with clients' technical and business goals.
• Delivery and Operations Alignment: Collaborate closely with project managers, tech leads, and solution architects to ensure on-time, high-quality project delivery matching SLA standards.
• Quarterly Business Reviews (QBRs): Prepare and lead quarterly account reviews, demonstrating product value, tracking health metrics, and identifying new technical requirements.
• Escalation and Risk Management: Proactively identify project risks or bottlenecks, acting as the primary point of escalation to resolve operational issues swiftly.
• Contract Renewal and Commercials: Manage contract renewals, SOW executions, rate negotiations, and financial forecasting for assigned key accounts.

Requirements:

• Experience: 2-4 years of experience in key account management, technical client success, or business development within IT services, software consulting, or SaaS environments.
• Domain Knowledge: Strong grasp of custom software development, cloud infrastructure, AI/ML capabilities, and modern tech stacks.
• Commercial Acumen: Track record of owning enterprise revenue targets, managing account health, and negotiating SOWs/contracts.
• Communication: Exceptional verbal, written, and executive presentation skills.
• Problem Solving: Proven ability to manage multi-stakeholder conflicts, technical delivery challenges, and changing priorities.
• Education: Bachelor's degree in engineering, computer science, business administration, or a related field (MBA is a plus).

Preferred Attributes:

• Prior experience working in fast-paced product engineering agencies or AI-focused tech firms.
• Familiarity with CRM tools (HubSpot, Salesforce) and project management platforms (Jira, Confluence).