Key Account Manager
About the Role:
We are looking for a proactive and client-focused Key Account Manager to join our crypto processing team. You will be the primary point of contact for our merchant partners — building long-term relationships, ensuring their success on the platform, and driving revenue growth through retention and upsell.
Responsibilities:
- Own the full lifecycle of merchant relationships: onboarding, day-to-day support, and strategic account development
- Act as the main point of contact for a portfolio of merchants — answer questions on integrations, settlement, fees, and product features
- Monitor merchant performance and proactively reach out to address issues, opportunities, or risks before they escalate
- Identify upsell and cross-sell opportunities within existing accounts and work closely with the BD team to execute them
- Drive merchant retention by understanding their business needs and aligning our product capabilities accordingly
- Prepare regular account reviews and performance reports for both merchants and internal stakeholders
- Collect and relay product feedback to the product and tech teams — act as the voice of the client internally
- Stay up to date with industry trends in crypto payments and payment processing
Requirements:
- 2+ years in account management, customer success, or business development — ideally in fintech, crypto, or payments
- Strong understanding of payment processing, acquiring, and crypto infrastructure (PSP, gateways, settlement flows)
- Excellent communication skills — you can explain technical concepts clearly to non-technical merchants
- Highly proactive: you identify problems and opportunities without waiting to be asked
- Comfortable working in a fast-paced, international environment
- English — Upper-Intermediate or higher; additional languages are a plus Nice to Have
- Experience with crypto processing platforms or stablecoin-based payments
- Experience working with high-volume merchants or enterprise accounts
What We Offer
- Competitive salary + performance-based bonus tied to merchant retention and revenue growth
- Hybrid setup with offices in Kyiv, Barcelona, and Warsaw
- A front-row seat in the fast-growing crypto payments space