Key Account Manager

What We Need

Corpay is currently looking to hire a Key Account Manager within our North American Trucking division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution for your assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and are responsible for understanding and resolving issues pertaining to products and services utilized by the client. You will report directly to the Account Manager supervisor and regularly collaborate with various departments.
How We Work
As a Key Account Manager, you will be expected to work in a hybrid work environment. Corpay will set you up for success by providing:

Assigned workspace in Brentwood, TN
Company-issued equipment
Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

Acting as the main liaison for assigned clients, providing responsive and thorough account support, problem resolution, and data analysis
Handling inbound communication (email and phone) from clients with professionalism and urgency
Developing and implementing a strategic growth plan for your clients based on contract specifications, client needs, and operational considerations
Leading regular check-ins and scheduled calls to review performance, provide updates, and conduct training and education sessions as necessary
Making recommendations or advocating on behalf of the customer regarding account changes, financial or transactional accommodations, or ongoing support needs
Anticipating client needs and proactively presenting service solutions to ensure continued satisfaction and retention
Monitoring service levels through client feedback and identifying any challenges or opportunities for improvement within existing accounts
Collaborating with internal departments to coordinate efforts and resolve client issues efficiently
Identifying and partnering with sales or leadership regarding potential opportunities for further development (currently not responsible for direct upselling)
Ensuring client retention and satisfaction through consistent engagement and high-quality service delivery
Managing time and resources effectively to meet productivity goals and ensure comprehensive account coverage
Troubleshooting client issues to determine root cause and coordinate resolution across system, training, or configuration areas
Continuously developing professionally by improving skills and leveraging internal tools and systems
Demonstrating initiative by streamlining processes, promoting team collaboration, and contributing to a culture of operational excellence
Participating in the development and testing of new tools and procedures that enhance the client experience
Embracing and supporting change initiatives across the organization

Qualifications & Skills

Minimum 4 years of call center or customer service experience required
Prior experience in account management or client-facing roles preferred
Comfortable managing a high-volume client base while maintaining personalized service
High School diploma or GED required; Bachelor's Degree or equivalent work experience preferred
Proficiency in Microsoft Office suite; familiarity with Salesforce is a plus
Strong communication, problem-solving, and organizational skills are essential
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
Proactive and self-directed in managing priorities and delivering consistent results

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.