Key Account Manager

📍 Location: Indonesia
🏢 Company: DHL Supply Chain
🌏 Industry: Contract Logistics | Supply Chain | Warehousing & Transportation

Build Strong Customer Partnerships. Drive Growth. Deliver Excellence.

At DHL Supply Chain, we are looking for a commercially focused Key Account Manager to manage strategic customer relationships, drive retention and growth, and deliver an outstanding customer experience.

This role serves as the key link between customers, operations teams, and the wider DHL Supply Chain organization, ensuring long-term partnerships, business growth, and operational excellence.

Why DHL Supply Chain?

🌟 A people-first culture built on respect, trust, and performance
🌍 Global leader in contract logistics with strong local market presence
🚀 Opportunity to lead strategic sector growth and commercial transformation
📈 Exposure to complex, high-value deals in regulated industries

Your Impact as Key Account Manager

🔹 Customer Relationship Management

• • Serve as the primary contact for customers on strategic, tactical, and commercial matters.
  • Build strong relationships with decision-makers and key stakeholders.
  • Lead regular customer meetings, reviews, and Quarterly Business Reviews (QBRs).
  • Manage escalations and operational issues to ensure customer satisfaction.

🔹 Drive Customer Retention & Growth

• • Maximize customer retention and contract renewals.
  • Identify opportunities to increase share of wallet and secure additional business.
  • Lead commercial discussions, including pricing reviews and contract negotiations.
  • Support growth initiatives aligned with customer business objectives.

🔹 Deliver Outstanding Customer Experience

• • Champion DHL's Customer Centricity agenda.
  • Drive participation in customer satisfaction and Net Promoter Score (NPS) surveys.
  • Develop and implement improvement actions based on customer feedback.
  • Ensure service excellence through proactive engagement and communication.

🔹 Commercial Performance & Financial Management

• • Ensure accurate and timely customer billing.
  • Monitor outstanding receivables and support collection activities.
  • Manage customer claims and coordinate resolution processes.
  • Contribute to account profitability and revenue growth objectives.

🔹 Cross-Functional Collaboration

• • Coordinate with Operations, Finance, HR, IT, Solution Design, and other stakeholders.
  • Lead internal alignment for new opportunities, renewals, and customer projects.
  • Support continuous improvement initiatives and operational excellence programs.
  • Ensure customer requirements and SOPs remain current and effective.

🔹 Customer Advocacy & Innovation

• • Introduce new DHL capabilities, solutions, and innovations to customers.
  • Support joint business planning initiatives.
  • Identify opportunities for co-investment and long-term partnership development.
  • Promote value-added service offerings and supply chain improvements.

What We're Looking For

Education

✅ Bachelor's Degree or equivalent qualification

Experience

✅ Experience in customer-facing roles
✅ Account Management, Business Development, or Sales experience
✅ Experience managing strategic customer relationships
✅ Contract Logistics or Supply Chain industry experience preferred
✅ DHL Supply Chain experience is advantageous

Skills & Competencies

✅ Strong commercial acumen
✅ Exceptional communication and presentation skills
✅ Stakeholder management and relationship-building capability
✅ Strong negotiation and influencing skills
✅ Ability to manage customer escalations effectively
✅ Resilience and confidence when dealing with demanding stakeholders
✅ Ability to work cross-functionally and collaboratively
✅ Customer-centric mindset

Language

✅ Fluent English (written and spoken)

Ready to Make an Impact?

If you are passionate about customer relationships, commercial success, and delivering operational excellence, we would love to hear from you.

👉 Apply now and become part of DHL Supply Chain's winning team.

Keywords: Key Account Manager, Account Management, Customer Relationship Management, Business Development, Sales, Contract Logistics, Supply Chain, Customer Experience, Retention, Growth, DHL Supply Chain.