Key Account Manager - Ecommerce
Purpose – Why does it Exist?
This role involves managing the relationship with the platform, driving marketing initiatives, analyzing data, and ensuring a seamless customer experience. The ideal candidate will possess a strong understanding of e-commerce, excellent communication skills, and a proven track record of consistently achieving sales targets.
Key Performance Indicators
- Sales - GMV, NC
- Market Share Optimization
- Strategic value seen in us by the channel partner
- Account Relationships
Key Responsibilities
- Serve as the primary point of contact for the respective channel, building and maintaining strong relationships.
- Negotiate and manage agreements, ensuring favorable terms and maximizing profitability.
- Plan and optimize budget allocation
- Collaborate with the platform to optimize product listings, promotions, and overall performance
- Responsible for generating maximum revenue from accounts handled
- Analyze sales data, identify trends, and make recommendations to improve performance.
- Collaborate with internal teams (e.g., supply chain, marketing) to ensure smooth order fulfillment and inventory management
- Monitor product availability, resolve any operational issues, and ensure a positive customer experience
- Planning and presenting reports on account progress, goals and initiatives with larger teams
- Track and analyse key performance indicators (KPIs) such as sales, revenue, and customer feedback
- Ensuring brand positioning across the accounts
Experience & Qualifications
- Graduate with 5 years of experience as a key account manager in a D2C start-up
- Able to multitask, prioritise and manage time efficiently
- Able to analyse data and sales statistics and translate results into better solutions
- Strong communication, negotiation, and relationship-building skills.
- Proficiency in Microsoft Excel and experience with e-commerce analytics tools.
- Ability to work independently, prioritise tasks, and manage multiple projects simultaneously
Location: Thane, Mumbai