Key Account Manager

Key Account Manager – IKAM & OEM

Key Responsibilities

Sales & Business Development

· Develop and execute account growth strategies toachieve and exceed sales, profitability, and margin targets.

· Identify and secure new business opportunitieswithin existing and prospective customer accounts.

· Build strong relationships with Procurement,Operations, Maintenance, Engineering, and Supply Chain stakeholders.

· Promote MRO supply chain solutions, engineeringstores management, inventory optimization, and integrated supply services.

· Lead commercial discussions, contractnegotiations, pricing reviews, and service expansion initiatives.

· Prepare and present value propositions, businesscases, and performance reviews to customer management teams.

· Drive customer retention, account expansion, andlong-term strategic partnerships.

· Maintain a healthy pipeline of growthopportunities and deliver against annual business objectives.

Key Account & Contract Management

· Ensure all contractual commitments and servicelevel agreements (SLAs) are achieved or exceeded.

· Deliver customer value through:

o Priceand cost-saving initiatives

o Engineeringbenefit programs

o Inventoryoptimization projects

o Warehouseimprovement initiatives

o Processefficiency improvements

· Review, understand, and execute complex contractterms and commercial agreements.

· Conduct regular customer business reviews anddevelop action plans to improve performance and customer satisfaction.

· Monitor account profitability and workingcapital performance.

· Provide accurate operational, financial, and KPIreporting to both customer and company leadership teams.

Site Operations Management

· Lead onsite teams responsible for:

o Procurement

o EngineeringStores Operations

o WarehouseManagement

o InventoryControl

• Material Planning and Replenishment
• Ensure site operations achieve agreed profitability, service levels, and inventory targets.
• Drive operational excellence and continuous improvement programs across customer sites.
• Establish performance metrics and monitor operational KPIs.
• Ensure resources, processes, and systems effectively support customer requirements.
• Promote a customer-focused culture while maintaining operational discipline and compliance.

Procurement & Supply ChainManagement

• Manage sourcing and procurement activities to ensure uninterrupted supply of MRO materials.
• Develop strong supplier relationships to optimize cost, quality, and service performance.
• Leverage preferred suppliers and strategic sourcing agreements wherever possible.
• Identify opportunities to reduce inventory costs and improve working capital efficiency.
• Drive supplier performance improvements and risk mitigation initiatives.

Project Management &Solution Implementation

• Lead implementation and transition projects for Integrated Supply Solutions and Engineering Stores contracts.
• Conduct customer site assessments and identify project requirements.
• Develop project plans, timelines, resource requirements, and risk mitigation strategies.
• Monitor project progress and ensure on-time delivery against agreed milestones.
• Manage project stakeholders across both customer and internal teams.
• Identify and escalate risks that may impact project delivery.
• Conduct project review meetings and implement lessons learned for continuous improvement.
• Ensure all projects are delivered in accordance with company quality, safety, and operational standards.