Key Account Manager - Food Solutions

【Account Management & Business Growth】

• Own and manage assigned key accounts to achieve annual sales, turnover, and profitability targets.
• Develop joint business plans with customers and ensure execution excellence.
• Identify growth opportunities through menu innovation, category expansion, promotions, and new product introductions.
• Build long-term strategic partnerships with customers and key stakeholders.

【Customer Development】

• Lead negotiations on pricing, contracts, promotional activities, and commercial agreements.
• Manage customer performance through regular business reviews and opportunity assessments.
• Monitor market trends, competitor activities, and customer needs to identify actionable growth opportunities.

【Cross-functional Collaboration】

• Work closely with Marketing, Finance, Supply Chain, and BE teams to deliver business objectives.
• Coordinate customer activations, product launches, and customer engagement programs.
• Ensure seamless execution of promotional and category initiatives.
• Pipeline & Forecast Management
• Develop accurate sales forecasts and account plans.
• Monitor sales performance, KPIs, and customer profitability.
• Provide timely reporting and business updates to management.

【Customer Relationship Management】

• Establish strong relationships with decision-makers across customer organizations.
• Influence customer strategies through category insights, consumer trends, and culinary expertise.
• Act as the primary point of contact for assigned customers.

【Experience】

• 7+ years of sales, national account, or key account management experience.
• Experience managing large chain restaurant, QSR, foodservice operator, or hospitality accounts is highly preferred.
• Experience working with multinational chain customers such as McDonald's, Burger King, KFC, Starbucks, MOS Burger, or equivalent accounts is a strong advantage.
• Proven track record in delivering sales growth and managing customer negotiations.
• Demonstrated experience leading annual contract negotiations, pricing discussions, and Joint Business Planning (JBP) with key customers.
• Demonstrated experience managing customers with annual business size exceeding NTD 100 million.

【Skills & Competencies】

• Strong commercial acumen with proven experience in complex customer negotiations.
• Strong strategic account management and Joint Business Planning capability.
• Excellent relationship management skills, with the ability to engage customers Procurement, Marketing, Operations, R&D, and senior management stakeholders.
• Strong analytical skills with sound understanding of pricing, profitability, P&L, and trade investment.
• Effective presentation and communication skills.
• Ability to work in a fast-paced and matrix organization.
• High ownership mindset with strong execution discipline and resilience.
• Proficiency in Microsoft Excel, PowerPoint, and CRM systems.

【Language】Business-level English communication skills.