Key Account Manager - France

The Key Account Manager (KAM) is responsible for managing and expanding relationships with a strategic customer : L’Oréal. This role focuses on developing tailored scope strategies, driving sales growth, and ensuring high levels of customer satisfaction by delivering customized solutions.

Key Responsibilities:

Account Management

• Act as the primary point of contact for key accounts within the defined scope.
• Build and maintain strong, long-term relationships with customer decision-makers and internal stakeholders.
• Understand client needs deeply and deliver customized solutions to meet those needs.

Sales & Strategy

• Develop and implement strategic account plans aimed at achieving revenue and profitability targets.
• Identify and capitalize on growth opportunities within existing accounts & scope, as well as pursue new business.
• Monitor market trends and competitor activities to inform and adjust sales strategies.

Collaboration & Coordination

• Collaborate closely with internal teams including R&D, production, logistics, quality, and PLM to meet client expectations.
• Coordinate cross-functional efforts internally and externally to ensure timely delivery and quality assurance.
• Organize and facilitate meetings with customers, involving relevant stakeholders from both parties.
• Coordinate and follow up on project progress to ensure timely delivery and client satisfaction.

Negotiation & Contracts

• Lead contract negotiations, pricing discussions, and the establishment of service agreements.
• Ensure all agreements comply with company policies and customer requirements.

Reporting & Analysis

• Track and analyze account performance metrics regularly.
• Prepare reports detailing sales data, trends, and opportunities for improvement.

Key Skills Summary:

• Strong relationship-building and customer management skills
• Strategic sales and negotiation expertise
• Excellent communication skills and interpersonal abilities
• Solid commercial awareness and understanding of market trends
• Ability to manage multiple contacts and projects simultaneously
• Cross-functional collaboration and teamwork
• Analytical problem-solving and data-driven decision-making
• Adaptability to changing environments and resilience under pressure
• Proficiency with CRM tools and Microsoft Office suite
• Customer-focused mindset
• High adaptability to changing environments and to different internal or external stakeholders.