Key Account Manager (German speaking)

You will own and grow an existing book of business, deepening relationships and driving retention while unlocking the full value of Vivid for accounts that already trust the company. You will maintain and grow your SME book of business, focusing on up-sell, cross-sell and renewals, proactively build and nurture long-term multi-stakeholder relationships, and maximise feature and product alignment to deliver the best value to clients. You will monitor, forecast, build and report on your pipeline within the company CRM, present, negotiate and structure complex pricing models to your designated accounts, and follow account management processes while providing feedback to your management. You will act as a voice of the customer and collaborate cross-functionally to enhance user experience, consistently achieving and exceeding company targets.

Responsibilities

• Maintain and grow your SME book of business, focusing on up-sell, cross-sell and renewals
• Proactively build and nurture long-term multi-stakeholder relationships
• Maximise feature and product alignment to deliver best value to Vivid clients
• Monitor, forecast, build and report on your pipeline within company CRM
• Present, negotiate and structure complex pricing models to your designated accounts
• Follow account management processes, providing relevant feedback to your management
• Act as a voice of the customer and collaborate cross-functionally to enhance user experience
• Consistently achieve and exceed company targets

Requirements

• A degree in business administration, finance, or a related field (and/or relevant professional experience)
• A minimum of 2 years experience in Sales and / or Account Management, ideally in the FinTech or financial services sector
• Excellent written and verbal English and German; other languages are a plus
• Analytical mindset
• Proficiency in CRM systems (preferably Salesforce and Aircall)
• High level of organisation, prioritisation and accountability with willingness to thrive in a fast-paced scale-up environment
• KYB, AML and risk mitigation knowledge is a plus
• Understanding of specifications of your designated market is a plus
• Proficiency in AI tools is a plus

Benefits

• Hybrid or remote way of work
• Learning & development budget
• Fully paid vacation and sick leave
• Sports compensation