Key Account Manager
Posted Updated
Job Specifications
- 10+ years of professional experience in IT field
- 5+ years of experience as a key Account Manager
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with IT services (Software engineering, DevOps & Infrastructure, QA)
- Experience delivering client-focused solutions and services
- Proven ability to spearhead multiple account management projects at a time
- Excellent listening, negotiation, relationship building and presentation skills
- Strong verbal and written communication skills
- Bachelor’s degree in computer science or equivalent field
- Act as the main contact point for all account related matters
- Build and maintain fruitful, long lasting client partnerships
- Maintain a trusted advisor relationship with key stakeholders and executive sponsors
- Coordinate with delivery teams to ensure timely and successful delivery according to clients’ needs
- Clearly communicate the progress of monthly/quarterly initiatives internally and for the client
- Log and track potentials in CRM
- Create and maintain stakeholder heat map at assigned accounts
- Maintain organic growth by identifying additional areas of engagement
- Track and forecast key account metrics (Resources Deployments, Budgets, Growth forecast)
- Manage client’s requests and escalations
- Build capability in identified areas through hiring, training etc...
- Coordinate with HR to ensure high level engagement for deployed staff