Key Account Manager I

To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. To provide client services and sales support for identified accounts or specific salesperson, as assigned. Create and support the development of new business opportunities from those same clients. Exceed our customers’ expectations at all times.

Essential Duties and Responsibilities

Sales & Client Support

• Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients Exception handling and internal escalations as needed
• Responding to or delegating non-sales client inquiries (outside of general tracking, quotes).
• Identifying resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
• Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
• Working across departments to generate metrics and reports for key accounts as needed
• Identifying potential opportunities and work with the sales team
• Provide support to sales team as needed

Pricing & Operations Support

• Collaborate with the Operation team to deliver transportation and or warehouse solutions to our clients
• Assist in preparing RFPs, RFQs, RFIs, and client presentations
• Prepare and follow up on quotes for key clients to secure the opportunity
• Conduct project-based tasks such as research and data assembly through interdepartmental collaboration
• Support the development of SOPs for key clients
• Recommend and implement process improvements to drive profitability and efficiency
• Assist in shipment origination or warehouse fulfillment, as needed
• Continually look to implement better processes, procedures and/or automation
• Other emergent duties and projects that may be requested in support of ICAT’s fast-paced environment