Key Account Manager (ID 1180)
Account Relationship Management:
Develop and maintain long-term relationships with key clients, serving as one point of contact.
Conduct regular business connects with clients to assess satisfaction, address concerns, and identify opportunities for growth.
Revenue Growth & Expansion
Identify and pursue upsell and cross-sell opportunities within existing accounts to drive incremental revenue.
Design and implement referral program to drive references from existing accounts
Collaborate with cross-functional teams to provide solutions that meet the evolving needs of strategic accounts.
Customer Success & Retention
Work with Key Clients to drive product adoption and utilization.
Consistently monitor client health and proactively manage any risk of churn.
Contract Management & Renewals
Track and lead negotiations for contract renewals and expansions, ensuring favorable terms and high client retention.
Track and report on contract performance, ensuring compliance with service level agreements (SLAs).
Feedback & Continuous Improvement:
Gather and communicate client feedback and competition information to internal teams to influence product improvements and service enhancements.
Requirements
Experience in strategic account management, sales leadership, or business development within the technology or SaaS industry.
Proven track record of managing high-value accounts and achieving revenue targets
In-depth understanding of SaaS business models, cloud-based solutions, and subscription economics.
Has experience working with Tech and Product teams
Excellent interpersonal and stakeholder management skills
Exceptional communication and interpersonal skills.