Key Account Manager (ID 1301)

 Develop and maintain long-term relationships with key clients, serving as one point of contact and a trusted advisor on DFOS and related strategies

 Conduct regular business connects with clients to assess satisfaction, address concerns, and identify opportunities for growth.

 Identify and pursue upsell and cross-sell opportunities within existing accounts to drive incremental revenue.

 Design and implement referral program to drive references from existing accounts

 Collaborate with cross-functional teams to provide solutions that meet the evolving needs of strategic accounts.

 Work with Key Clients to drive product adoption and utilization.

 Consistently monitor client health and proactively manage any risk of churn.

 Track and lead negotiations for contract renewals and expansions, ensuring favorable terms and high client retention.

 Track and report on contract performance, ensuring compliance with service level agreements (SLAs).

 Gather and communicate client feedback and competition information to internal teams to influence product improvements and service enhancements.

 4+ years of experience in strategic account management, sales leadership, or business development within the technology or SaaS industry.

 Proven track record of managing high-value accounts and achieving revenue targets

 In-depth understanding of SaaS business models, cloud-based solutions, and subscription economics.

 Has experience working with Tech and Product teams

 Excellent interpersonal and stakeholder management skills

 Exceptional communication and interpersonal skills.