Key Account Manager
Salary: RM 4,000 – RM 6,000 per month
About the role
Drive revenue growth by identifying, developing, and closing opportunities for software solutions. The role focuses primarily on existing customer account penetration, upselling, cross-selling, solution selling, and building long-term customer relationships. The Sales Account Manager is expected to understand customer business challenges, identify opportunities, and recommend suitable software solutions to deliver business value.
Key responsibilities
Develop and execute sales activities to achieve revenue targets.
Identify and develop opportunities for software solutions within the existing customer base.
Build and maintain a healthy sales pipeline and sales forecast.
Manage sales opportunities from qualification, proposal and presentation through to negotiation and closing.
Promote and sell the company's software, AI, automation, and digital solutions.
Understand customer business processes, challenges, and pain points.
Apply a consultative selling approach to identify customer needs and recommend suitable solutions.
Proactively engage existing customers to identify new business opportunities and unmet needs.
Conduct customer meetings, solution presentations, and product demonstrations.
Maintain accurate customer and opportunity information in the CRM.
About you
2–4 years of experience in sales, business development, or account management.
Experience in software solution sales, SaaS, IT solutions, or digital solutions is preferred.
Experience managing customer relationships and sales opportunities.
Good sales and customer relationship management skills.
Good communication and presentation skills.
Ability to understand customer needs and recommend suitable solutions.
Basic understanding of software solutions, AI, automation, or digital solutions.
Good negotiation and closing skills.
Proactive and strong in follow-up.
Able to work independently and as part of a team.