Key Account Manager, Ingredients

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 6 different categories: cheese, ice cream, yogurt, sour cream, butter, and cream cheese. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us.

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

What you will do:

The Key Account Manager is responsible for managing the sales of Tillamook’s Other Cheese (including trim) and Dry Sweet Whey (DSW) portfolios. This portfolio represents 35m lbs of product, and building higher-value sales is an important business priority.

With the support of the Ingredients Channel lead, this role is responsible for managing the end-to-end sales process for Dry Sweet Whey and Other Cheese, inclusive of trim, b-grade and moldy blocks. This involves customer management, contract negotiation, demand forecasting, and complaints/issue resolution.

The Key Account Manager will also actively work on new business/customer development opportunities to lift the value of our trim portfolio. They will act as the sales lead for any trim-value uplift forums, and work with cross-functional partners on trim initiatives, ensuring that customer impacts are managed as our trim utilization evolved.

This role is responsible for end-to-end management of the Dry Sweet Whey portfolio, including sales/customer management, tracking inventory levels and ensuring order alignment, managing color split changes, order allocation, and special testing requirements.

The Key Account Manager will build their market knowledge and utilize market intelligence to inform their sales plans for trim and DSW, sharing insights with the business as needed.

In addition, they will provide support to the Ingredients Channel Lead as required on other sales activities across the Commodity cheese/CRC portfolio as required, which may include sales reporting, forecast consolidation and new customer set-up.

This role is based in Tillamook or Portland, with up to 15% travel required.

Here’s a day in the life:

• Customer Management: Build and maintain excellent working relationships with Other Cheese & Dry Sweet Whey Customers. Manage new customer set-up and onboarding, and complaints and issue resolution.

• Contracting: Negotiation annual sales contracts for Other Cheese & DSW portfolios. Execute feed grade/scrap whey and downgrade/bid cheese sales.

• Forecasting: Maintain forecasts and work with Associate Ingredients Manager to prioritize allocation for order fulfilment. Manage customer communication on any supply impacts.

• Trim: Develop new trim business / find new higher value customers. Establish ramp-up and ramp-down plans as changes are made to customer mix, conversion site volume mix, and internal trim utilization improves. Act as trim sales lead on value-uplift projects.

• B-grade: Manage b-grade sales, including gathering analytics and b-grade reasons before coordinating the bid/sales process.

• Dry Sweet Whey: End-to-end management of the DSW portfolio, including sales/customer management, detailed order tracking, reporting on inventory levels, production plans, and order alignment. Manage color split changes, order allocation, and special testing when required.

• General support: Provide general administrative sales support including facilitating new item set-up and managing customer-set up and onboarding for Other Cheese and DSW reporting.

• Market Intelligence: Build understanding of market dynamics impacting trim and DSW pricing and share market intelligence with internal stakeholders as needed.

Knowledge, skills, and abilities:

Experience in sales, customer service, or other relevant field. Preference for experience in the dairy industry or other commodity sector.

Industry leading benefit and reward programs:

We offer outstanding benefits to our employees. For more information, please visit the careers page: .

We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.

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