Key Account Manager (KAM)

Job Description

We are hiring a Key Account Manager for a university campus in Kanyakumari, Tamil Nadu. The candidate will be responsible for managing institutional client relationships, overseeing campus and hostel operations, driving financial performance, and ensuring smooth service delivery and student satisfaction.

Key Responsibilities

• Client & Account Management: Build strong relationships with university stakeholders, manage expectations, and ensure client satisfaction.

• Campus Operations: Oversee day-to-day campus and hostel operations to maintain high service standards.

• Financial Management: Monitor invoicing, collections, revenue realization, and operational leakages.

• Team Management: Lead on-ground teams, ensure accountability, and monitor team performance.

• SOPs & Compliance: Ensure adherence to operational SOPs, audits, and compliance standards.

• Incident & Escalation Management: Resolve client and operational issues promptly and implement preventive measures.

• Student Experience: Ensure a safe, well-managed, and student-friendly campus environment.

• Operational Excellence: Improve processes, service quality, and operational efficiency.

Eligibility Criteria

• 4–8 years of experience in operations, hospitality, facility management, or campus/hostel management.

• Strong client relationship management and stakeholder coordination skills.

• Experience in team management and handling end-to-end operations.

• Good understanding of financial performance, collections, and operational processes.

• High ownership, accountability, and a process-oriented mindset.

• Knowledge of the Tamil language will be an added advantage.

• Willingness to work at a university campus in Kanyakumari.