Key Account Manager, Marketplace

# Key Account Manager (KAM), Marketplace ## Company Overview Flux Theory (Nine Consumer Products Pvt. Ltd.) operates in the e-commerce and consumer products sector, focusing on scaling business across leading online marketplaces. The company fosters a commercially driven and analytical culture aimed at driving revenue growth and profitability. ## Job Summary The Key Account Manager – Marketplace will independently manage and scale Flux Theory's presence across major e-commerce platforms such as Amazon, Flipkart, Nykaa, and Myntra. This role demands ownership of marketplace performance, commercial planning, and cross-functional collaboration to drive revenue, profitability, product visibility, and strong platform relationships. ## Responsibilities - **Marketplace Business Management & Revenue Growth** Own end-to-end business performance on assigned marketplaces, develop and execute growth strategies aligned with revenue, profitability, and market share goals, and drive monthly, quarterly, and annual sales targets through assortment expansion, launches, promotions, and visibility improvements. - **Key Account & Platform Relationship Management** Build and maintain relationships with marketplace category managers and platform representatives, lead business reviews, negotiate commissions and promotional investments, and identify platform-led growth opportunities. - **Marketplace P&L & Commercial Management** Manage profitability, margins, promotions, and commercial performance at the marketplace level; track sales, discounts, commissions, advertising spends, logistics costs, and contribution margins; develop revenue forecasts and business plans; collaborate with Finance and Revenue teams to improve unit economics. - **Product Listings & Marketplace Optimization** Maintain optimized product listings including images, titles, descriptions, and enhanced brand content; coordinate with content and creative teams for keyword optimization and listing hygiene; monitor ratings, reviews, customer feedback, and competitor positioning; ensure pricing, availability, and content consistency. - **Promotions, Campaigns & Platform Events** Plan promotional calendars for sales events, seasonal campaigns, and launches; manage participation in key marketplace events; coordinate with performance marketing on sponsored ads and media investments; evaluate campaign results based on sales, Return on Advertising Spend (ROAS), conversion, and contribution margins. - **Inventory, Supply Chain & Operations Coordination** Collaborate with supply chain teams to maintain stock availability and inventory health; monitor stock-outs, inventory aging, order fulfillment, returns, cancellations, and operational penalties; resolve marketplace escalations and enhance customer experience. - **Marketplace Analytics & Business Reporting** Monitor sales, Gross Merchandise Value (GMV), net revenue, traffic, conversion rates, Average Order Value (AOV), and profitability; benchmark competitors on pricing, promotions, assortment, and visibility; prepare business reports, forecasts, and actionable insights; analyze advertising performance with marketing teams. - **Cross-Functional Collaboration** Partner with Revenue, Marketing, Brand, Content, Finance, Customer Service, and Supply Chain teams; ensure marketplace assets comply with platform standards and brand guidelines; support launches of new products, bundles, and marketplace-specific assortments. ## Qualifications - Bachelor’s degree in Business Administration, Marketing, Commerce, Management, or related field; MBA preferred. - 4–7 years of experience in marketplace management, e-commerce key account management, or online sales. - Proven hands-on ownership of Amazon, Flipkart, Nykaa, Myntra, or similar marketplace accounts. - Strong knowledge of commercial structures, category management, marketplace operations, and platform algorithms. - Experience managing revenue targets, profitability, advertising, pricing, listings, and promotional strategies. - Proficiency with seller/vendor dashboards, Excel, Google Sheets, analytics tools, and stakeholder negotiation. ## Preferred Skills - Experience in Direct-to-Consumer (D2C), Fast-Moving Consumer Goods (FMCG), beauty, personal care, lifestyle, or consumer brands. - Familiarity with Amazon Seller Central, Vendor Central, Flipkart Seller Hub, and Nykaa operations. - Experience owning marketplace Profit & Loss (P&L) and contribution margins. - Knowledge of marketplace advertising, ROAS, organic ranking, and search visibility. - Experience launching SKUs, bundles, and exclusive offerings. - Skills in inventory planning, forecasting, fulfillment, and maintaining strong marketplace relationships. ## Experience - 4 to 7 years of relevant experience in marketplace management or e-commerce key account roles. - Demonstrated ability to manage and grow marketplace accounts independently. ## Environment - Location: Mumbai - Employment Type: Full-Time - Reporting To: E-commerce Lead / Head of Revenue - Work setting involves collaboration across multiple internal teams and external marketplace partners. ## Salary - Compensation: ₹15–20 Lakhs Per Annum (LPA) ## Key Performance Indicators (KPIs) - Marketplace revenue and sales growth aligned with monthly and quarterly targets. - Marketplace P&L management, contribution margin, GMV, and net revenue. - ROAS, product visibility, organic search ranking, and conversion rates. - Average Order Value (AOV), inventory availability, stock-out rates, ratings, and reviews. - Promotional performance, returns, cancellations, operational efficiency, and market share growth. ## Ideal Candidate Profile A commercially sharp, results-oriented professional capable of independently managing marketplace growth. The candidate must understand the interplay between revenue, profitability, advertising, inventory, visibility, and customer experience. This role requires strong negotiation skills, ownership of key accounts, and the ability to scale Flux Theory’s marketplace business profitably. ## Joining Preference Immediate joiners or candidates with a maximum notice period of 30 days will be preferred.