Key Account Manager
Posted
Key Responsibilities1. Key Account Management
- Own the overall Revenue management companies' account relationship at MyTravaly.
- Serve as the primary operational and commercial contact for Revenue management companies.
- Maintain regular communication with Revenue management companies stakeholders.
- Conduct weekly operational reviews and monthly business reviews.
- Prepare account plans, performance reports and growth plans.
- Identify opportunities to increase the strategic value of the partnership.
2. Revenue management companies Property & Inventory Management
- Ensure Revenue management companies properties are successfully onboarded and activated on MyTravaly.
- Monitor property mapping, room types, rates, availability and content.
- Identify inactive, unmapped or non-bookable properties.
- Coordinate inventory corrections and activation with Revenue management companies.
- Ensure Revenue management companies inventory remains accurate, competitive and bookable.
3. Technology & Distribution Coordination
- Coordinate Revenue management companies–MyTravaly connectivity and distribution requirements.
- Monitor API/channel connectivity and synchronization.
- Track mapping, rate, availability and booking issues.
- Coordinate with MyTravaly's Technology/Product teams for resolution.
- Maintain a structured technical issue and escalation tracker.
Requirements
Required Skills & Experience
- 0–2 years of experience in account management, strategic partnerships, OTA, travel technology, hotel distribution or hospitality technology.
- Experience managing large B2B accounts or enterprise clients.
- Understanding of OTA, hotel distribution, channel manager, PMS, booking engine or hotel technology ecosystems.
- Strong analytical and reporting skills.
- Excellent communication and stakeholder-management abilities.
- Strong Excel/Google Sheets skills.
- Ability to understand APIs, inventory connectivity and hotel distribution workflows.
- Strong problem-solving and follow-up discipline.
- Ability to work across multiple internal departments.
- Willingness to take ownership and operate independently.
Preferred Experience
Candidates with experience working with or managing relationships involving:
- Revenue management companies
- MakeMyTrip
- Goibibo
- Expedia
- Agoda
- Hotelbeds
- SiteMinder
- Channel Managers
- PMS / hotel technology companies