Key Account Manager

Client Relationship Management

• Serve as the primary point of contact for key clients, ensuring long-term satisfaction and retention.
  
• Build and maintain strong, trust-based relationships with client stakeholders, including technical and business teams.
  
• Understand clients' business goals, technical requirements, and challenges to recommend appropriate solutions.
  

Account Growth & Strategy

• Identify opportunities for upselling, cross selling, and new solution adoption within existing accounts.
  
• Develop and execute strategic account plans to meet revenue and growth targets.
  
• Conduct periodic business reviews with clients to ensure continuous value delivery.
  

Project Coordination & Delivery Oversight

• Collaborate closely with internal engineering, product, and delivery teams to ensure successful project execution.
  
• Translate client needs into actionable technical requirements for development teams.
  
• Monitor project progress, address issues proactively, and ensure timely delivery of milestones.
  

Technical Understanding

• Leverage software development knowledge to engage in technical discussions with clients and internal teams.
  
• Provide insights on feasibility, timelines, technology stacks, and solution architectures when required.
  
• Act as a bridge between technical and non‑technical stakeholders.
  

Issue Resolution & Support

• Handle escalations efficiently and ensure quick resolution of client concerns.
  
• Provide ongoing post‑delivery support and ensure continuous alignment with client expectations.
  

Technical Skills

• Bachelor’s/Master’s degree in Computer Science, IT, Engineering, or related field.
  
• Minimum 5 years of experience in software development or technical account management roles.
  
• Solid understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile apps), and agile methodologies.
  
• Ability to translate complex technical concepts into understandable business language.
  

Soft Skills

• Excellent communication and presentation abilities.
  
• Strong negotiation, client management, and interpersonal skills.
  
• Proven ability to manage multiple accounts and priorities simultaneously.
  
• Analytical mindset with strong problem-solving skills.
  

Preferred Qualifications

• Prior experience in IT services, SaaS, or product-based environments.
  
• Experience dealing with enterprise-level clients.
  
• Understanding of project management tools and CRM platforms.