JOB TITLE: KEY ACCOUNT MANAGER - OPERATIONS

Job Summary

Reporting to the Business Manager, the role supports recruitment, onboarding, employee relations, training, performance management, and leave management of Key Accounts

Key Responsibilities

HR Administration & Compliance

· Consolidate, track, and report on staff annual leave.

· Ensure proper filing and retrieval of project documents.

· Prepare and share monthly project analysis reports.

· Maintain legal compliance of statutory requirements

· Requisition staff IDs and project materials upon approval.

Onboarding & Employee Relations

· Support new staff onboarding, induction, and orientation.

· Foster positive employee relations by addressing grievances, conducting investigations, and guiding conflict resolution.

· Raise disciplinary issues and follow up for closure per employment law and company policy.

Training & Performance Management

· Coordinate learning and development programs

· Develop and maintain a performance management system (goal setting, reviews, feedback).

· Ensure all staff have job descriptions and role-specific KPIs; prepare appraisal schedules.

· Provide training on company policies and procedures.

Recruitment

· Identify project recruitment needs and support in the recruitment process

· Coordinate the end-to-end recruitment process including job adverts, shortlisting, interview scheduling and reference checks

Policy Implementation and Compliance:

· Support the implementation and communication of HR policies, procedures and guidelines. Participate in HR audits and compliance reviews, monitor policy adherence and recommend corrective actions where necessary. Support Environmental, Health and Safety workplace initiatives.

Stakeholders

· Internal and external stakeholders

Requirements