Key Account Manager - Retail
The Retail Key Account Manager is responsible for managing and growing a portfolio of retail customers. The role focuses on building strong, long-term relationships, understanding client needs, and delivering value-driven solutions that support customer objectives while driving sustainable revenue growth for DeterTech.
Operating as a trusted partner to our retail clients, the Retail Key Account Manager ensures consistent service delivery, identifies growth opportunities, and represents DeterTech’s value proposition with professionalism and credibility.
Account Relationship Management
- Build and maintain strong relationships with key decision-makers across assigned retail accounts.
- Act as the primary point of contact for customers, ensuring a high-quality and consistent client experience.
- Develop a deep understanding of customer priorities, challenges, and objectives.
- Proactively manage accounts to support retention and long-term partnership.
Commercial Growth & Value Selling
- Identify and develop opportunities to grow revenue within the existing account portfolio.
- Present tailored, value-based solutions aligned to customer needs and business goals.
- Support pricing discussions and proposals in line with agreed commercial frameworks.
- Deliver against individual sales targets through disciplined account planning and execution.
Stakeholder Engagement & Communication
- Present proposals and recommendations to multiple client stakeholders, adapting communication style as required.
- Clearly articulate DeterTech’s value proposition and service capabilities.
- Build credibility and trust through professional, solution-focused engagement.
Internal Collaboration & Service Delivery
- Work closely with internal teams, including Operations, Customer Service, and Sales colleagues, to ensure seamless service delivery.
- Ensure customer commitments are clearly communicated and effectively managed.
- Escalate risks or issues appropriately to protect customer satisfaction and commercial outcomes.
Performance & Continuous Improvement
- Maintain accurate account information, forecasts, and activity reporting.
- Monitor account performance and identify risks and opportunities.
- Contribute ideas and insights to improve account management effectiveness and customer experience.
- Experience in account management or sales, with responsibility for managing larger or more complex client portfolios.
- Strong relationship-building and negotiation skills, with a customer-focused mindset.
- Proven ability to meet or exceed sales targets through proactive account management.
- Confident presenter, able to engage and influence a range of stakeholders.
- Commercially aware, with the ability to understand client needs and tailor solutions accordingly.
- Well-organised, resilient, and able to manage multiple priorities effectively.
- Collaborative and professional, with a strong sense of ownership and accountability.
- Sales management or leadership experience is desirable but not essential.
- A valid, full UK driving licence
Key Measures of Success
- Revenue Performance: Achievement of retail account sales targets.
- Account Growth: Increased share of wallet within key retail clients.
- Client Retention: Strong retention and satisfaction across the account portfolio.
- Service Delivery: Effective coordination with internal teams and consistent service outcomes.
- Stakeholder Feedback: Positive feedback from clients and internal colleagues.