Key Account Manager
What You Can Expect:
- Evaluate, manage, and grow existing business relationships with Key Accounts within the country/region.
- Develop trust relationships and deepen the service portfolio with a group of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of Key Accounts needs and requirements.
- Develop the relationships with existing customers by continuously proposing solutions that meet their objectives; potentially generating new businesses as well.
- Sell and provide the entire service portfolio of Rhenus A&O and the Rhenus Group.
- Serve as the link of communication between key customers and internal teams (One-Face-to-the-customer).
- Identify key influencers and decision-makers within the client’s organization and develop execute an action plan that deepens the relationship within this audience.
- Develop and execute a strategic account development plan on yearly basis.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Ensures smooth coordination between Sales, Operations, and other departments – both internal and external.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Responsible for the effective onboarding of new clients.
- Identify, establish and manage multi-tiered relationships across customer and Company to ensure a long-term business partnership and achievement of corporate goals.
- Lead and manage customer presentations and proposals, ensuring the common understanding of service expectations and solutions, both with the customer and Company.
- Ensure all sales activity (Meetings, Contact Reports, Opportunities and Leads) are reported within the CRM System “SUGAR CRM (according to SUGAR SOP).
- Take part in all sales trainings provided and scheduled by Rhenus A&O.
- Apply and receive regional and global tenders from Key Accounts and coordinate as account owner with regional tender teams.
- Close corporation with Country - & Product Management to set selling price strategies for all assigned customer tenders.
- Providing and monitoring high quality customer service.
- Visit customers on an as-needed basis.
- To have basic understanding on ISO management system.
- Ad-hoc assignments as assigned by the head of department.
What You Bring:
- Possess customer service mindset and data analytical approach.
- Good presentation and negotiation skills.
- Highly self-motivated and self-directed to learn new processes, receive feedback and work independently.
- Self-starter - minimal supervision to complete tasks, highly trainable and approachable.
- Professional working attitude with strong work-ethic and integrity
- Strong account management and relationship building skills
- Able to think and act both: strategically and tactically
- Willingness to travel (domestically or internationally)
- Ability to think out of the box (Entrepreneur)
- Ability to collaborate with all business units to ensure holistic client development