Key Account Manager

# International Sales / Key Account Manager ## Company Overview Arora Aromatics is a global manufacturer and exporter specializing in menthol, essential oils, and pharmaceutical chemicals. The company has a strong international presence, exporting approximately 90% of its production to over 65 countries. Its customer base includes leading names in the fragrance & flavor, FMCG, pharmaceuticals, tobacco, confectionery, and cosmetics industries, such as Colgate, P&G, and Lush. With warehouses in New Jersey, USA, and Rotterdam, Europe, Arora Aromatics ensures efficient distribution worldwide. The company generates around USD 35 million in annual sales and operates manufacturing facilities in Sambhal, Uttar Pradesh, with its management based in Delhi. ## Job Summary The **International Sales / Key Account Manager** is a senior, hands-on role responsible for managing and expanding key international customer accounts, driving repeat and incremental business, and fostering long-term relationships. The role also involves managing selected domestic accounts and contributing to overall business growth. The candidate will leverage extensive international sales experience to achieve revenue targets, develop new markets, and support the company's global expansion objectives. ## Responsibilities - Own and develop a portfolio of **key international accounts** across relevant industries and geographies. - Build and maintain **long-term relationships** with procurement, sourcing, commercial, and business stakeholders. - Drive **repeat orders, annual contracts, replenishment, and incremental business** from existing customers. - Monitor customer product consumption and proactively follow up to **accelerate order cycles**. - Identify **cross-selling and up-selling opportunities** within Arora Aromatics' product portfolio. - Manage **selected domestic accounts** and contribute to domestic business growth. - Develop new business through **industry networks, customer references, exhibitions, market intelligence, and outbound activities**. - Lead **customer meetings, negotiations, and business reviews** to strengthen relationships and close deals. - Collaborate closely with the **Business Head/Promoter** on account strategy, pricing, and key commercial decisions. - Coordinate with internal teams such as **production, procurement, logistics, and finance** for seamless order execution. - Maintain **account plans, sales pipeline visibility, and regular business updates**. - Travel internationally for **customer meetings, trade shows, and relationship management**. ## Qualifications - **8–12 years** of relevant experience in **B2B sales and/or Key Account Management**. - Strong exposure to **international/export sales** and **global customer management**. - Proven track record of **growing existing accounts** and generating **repeat business**. - Experience managing customers across **multiple countries or international markets**. - Excellent **commercial, negotiation, and relationship-management skills**. - Hands-on experience with **calls, emails, follow-ups, customer meetings, and order conversion**. - Ability to **combine strategic thinking with practical sales execution**. - Strong **communication and stakeholder-management skills**. - Educational qualifications: **Bachelor’s degree** in relevant fields; additional certifications in sales or international trade are a plus. - Willingness to **travel frequently internationally**. ## Preferred Skills - Existing relationships with **international customers or trading houses**. - Experience selling **multiple products** into large, diversified customer organizations. - Ability to **develop and leverage a professional network**. - Experience working in an **entrepreneurial or family-run business environment**. - Knowledge of **specialty chemicals, pharmaceutical chemicals/APIs, essential oils, fragrance & flavor, FMCG ingredients, or raw materials**. ## Experience - **8 to 12 years** of relevant experience in **international B2B sales and key account management**, preferably within **chemical, pharmaceutical, or FMCG industries**. - Demonstrated success in **expanding international customer bases** and **driving revenue growth**. ## Environment - **Location:** Delhi-based role, with frequent **international travel**. - **Work setting:** Office environment with remote and field activities. - **Travel:** Regular international travel for customer meetings, trade shows, and relationship management; occasional domestic travel to manufacturing facilities in Sambhal, Uttar Pradesh. - **Conditions:** Must be comfortable working in a dynamic, entrepreneurial environment with a focus on hands-on execution and relationship building. ## Salary Not specified; competitive salary package commensurate with experience and industry standards. ## GrowthOpportunities Potential to evolve into broader **sales leadership responsibilities** and contribute to strategic growth initiatives within Arora Aromatics. ## Benefits Not specified; likely includes standard corporate benefits such as health insurance, paid leave, and travel allowances, subject to company policies.