Key Account Manager

1 General Goals

• Liaise with customers and manage all issues and questions in relation to the customer projects. Ensure that the highest level of customer support is provided at all times with a focus for optimum customer satisfaction

2 Primary Tasks

• Liaise with customers and provide information, brochures, samples, etc. requested by customers.
• Support marketing of u-blox products (promotion, events), including market communications.
• Management of Customer Projects for the region by maintaining close contact with customer and manage all activities during the design-in and product realization phase
• Support sales representation processes (liaison between HQ and distributors/customers, submit documentation to distributors/ customers, provide information on customer credit worthiness, support proper logistics, support after-sales process).
• Support annual budget preparation, be accountable for achieving the set business targets
• Organizes the customer support by coordinating resources (FAE, Sales, R&D, Marketing)

3 Secondary Tasks

• Responding all questionnaires from customers
• Provides a technical market feedback to R&D and Product Management at HQ.
• Performs periodic technical competition analysis if required
• Perform tasks as may be required by Employer from time to time
• Support the management (administrative, financial, etc.) of the regional office