Key Account Manager

We have an opening for a Key Account Manager, Strategic Accounts within our Canadian Linen Operations.
Responsibilities:

Maintain and grow rental sales, direct sales, and customer retention within the assigned account portfolio.

Create, build, and maintain positive business relationships with existing customers.

Position Canadian Linen as the market leader and total solutions provider for uniform and dust control services to existing Regional, Multi-Location, and Single-Location Strategic Accounts.

Manage the renewal process in a timely and proactive manner.

Analyze reports and present the status of new and lost business, as well as shrinkage or growth within the assigned account portfolio, during monthly operating reviews.

Manage and communicate contract expiration dates (CXDs) for Key Account locations currently under contract with competitors to the Vestis/Canadian Linen Sales Organization and Operations teams, enabling timely sales activities. Provide progress reports and conduct competitive pricing research as required.

Develop and implement strategies to increase sales, product penetration, and profitability within existing Regional, Multi-Location, and Single-Location Strategic Accounts.

Build strong relationships with Market Center Operations teams and corporate support staff.

Fully comply with Vestis/Canadian Linen contract renewal policies and procedures.

Support an environment of continuous, mutually beneficial improvement by making recommendations and implementing beneficial changes where possible.

Ensure a high level of customer satisfaction and ethical conduct when doing business with our customers.

Position requires up to 40% travel.

Qualifications:

EDUCATION: A Bachelor's Degree in Business is preferred but not required.
EXPERIENCE: A minimum of 3 years of successful B2B customer-facing experience in sales, account management and/or operations.

Knowledge, Skills & Abilities:

Demonstrated ability to deliver a high level of service excellence and customer satisfaction.

Excellent verbal and written communication skills.Highly organized with strong time-management skills.

Strong analytical, problem-solving, and conflict-resolution skills, with the ability to anticipate challenging situations, bring them under control, and mitigate potential contract-related risks.

Must possess a valid driver’s license.

Must successfully complete a criminal background check.

Compensation: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $85,000-$‎90,000 per year depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.