Key Account Manager

🚀 Your Role:

We are looking for a motivated and commercially minded Key Account Manager to manage and grow a portfolio of accounts within the Capital Markets vertical across Europe. This role is ideal for someone with 2-4 years of experience in account management, sales, or relationship management who is looking to develop their career within a fast-paced technology environment.

You will be responsible for managing a portfolio of existing clients, building strong relationships, identifying growth opportunities, and supporting clients in achieving maximum value from our solutions. Working closely with Sales, Customer Success, and Product teams, you will play a key role in driving customer satisfaction, retention, and revenue growth.

🧩 What You’ll Be Doing:

• Manage a portfolio of existing client accounts and act as their primary point of contact.
• Build and maintain strong relationships with stakeholders across client organisations.
• Support account growth through cross-sell and upsell opportunities.
• Identify customer challenges and work with internal teams to deliver effective solutions.
• Conduct regular account reviews and business update meetings.
• Assist with contract renewals and commercial discussions.
• Track account performance against revenue and retention targets.
• Ensure customers are successfully adopting and utilizing company products and services.
• Maintain accurate account information and pipeline activity within the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.

🎯 Who we're looking for:

• 2-4 years of experience in Account Management, Sales, or a client-facing commercial role.
• Experience within SaaS, AI, technology, fintech, or professional services.
• Knowledge of financial services/capital markets or enterprise software environments.
• Exposure to renewal, upselling, or account growth activities.
• Experience presenting solutions or conducting client meetings.
• Proven ability to build and maintain strong client relationships.
• Strong communication and stakeholder management skills.
• Commercial awareness and an interest in driving revenue growth.
• Ability to manage multiple priorities and accounts simultaneously.
• Strong organisational and problem-solving skills.
• Driven, self starter who is willing to learn and develop.
• Experience using CRM systems such as Salesforce, HubSpot, or similar

🌍 Diversity & Inclusion at Xceptor

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

🌗 Hybrid at Xceptor