Key Account Officer/Project Manager

Location: Essen, Germany; Hybrid

DNV is one of the leading global providers of accredited management system certification. We help our customers to meet international standards and build sustainable business performance.

We are looking for a Key Account Officer/Project Manager to join our international team. In the role you will manage certification projects of international key accounts in the field of environment, safety, IT security and quality standards.

This is a hybrid role based in Essen, Germany. Candidates must be located in these area.

What you will be doing

Working with others in the team, you will provide exceptional customer experience to new and existing accounts. You will implement and deliver new contracts and commitments, ensuring we meet operations requirements.

You will also be a key point of liaison between DNV customers and our auditors, ensuring seamless communication. You will plan and organize audits, making sure auditors deliver high-quality work within agreed deadlines.

The role also requires sales activities to secure and develop existing customers. As part of this, you may attend customer visits, external meetings and events. Internal collaboration with DNV colleagues will also be crucial and you will take part in business project enhancement activities to secure future revenue growth and satisfied customers.

Using your initiative and desire for continual improvement, you will put in place and maintain efficient systems like CRM to streamline administrative certification processes.

A typical day in this role might involve

• Starting the day by reviewing new customer and auditor requests
• Monitoring and updating ongoing projects and maintaining accurate records
• Assisting auditors with administrative tasks to ensure smooth operation
• Organizing and preparing the necessary documentation for certification
• Collaborating with the sales team to perform sales calculations and planning
• Participating in team meetings to discuss progress and identify opportunities for improvement.

About Us

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios. We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.