Key Account Sales Coordinator

Key Account Sales Operations Specialist

ABOUT THE ROLE

SANY America is seeking a Key Account Sales Operations Specialist to support its expanding key account business through accurate sales order management, equipment delivery coordination, forecasting, and inventory planning. Working closely with Key Account Managers, Sales Operations, Logistics, Service, Finance, and factory teams, this position helps ensure timely fulfillment of telehandlers and other equipment while delivering a consistent customer experience.

With current revenues over $500 million, SANY America continues to make strong progress and significant investments in the Americas market; the organization is now pursuing an aggressive growth strategy and is looking to move quickly beyond this initial platform and increase its market share.

KEY RESPONSIBILITIES

Sales Order Management

• Receive, review, and track orders from Key Account Managers; verify pricing, equipment specifications, quantities, delivery requirements, and approved payment terms.

• Compare customer purchase orders with quotations and agreements, resolving discrepancies before processing.

• Enter and maintain orders in applicable systems; communicate inventory availability, production status, lead times, and changes to Key Account Managers.

Delivery, PDI & Invoicing Coordination

• Coordinate equipment allocation, pre-delivery inspections (PDI), required modifications, and shipment readiness with internal teams.

• Track delivery schedules, escalate delays affecting customer commitments, and support timely issue resolution.

• Coordinate with Finance on accurate, timely invoicing; maintain purchase orders, approvals, delivery records, and invoices.

Sales Forecasting & Inventory Planning

• Consolidate forecasts from Key Account Managers; maintain realistic, expected delivery and invoicing dates.

• Reconcile forecasts against confirmed orders, available inventory, inbound shipments, and factory production schedules.

• Recommend replenishment quantities and configurations based on demand and customer requirements; monitor stock shortages, aging, excess inventory, and turnover.

• Coordinate factory orders and track production schedule changes and estimated arrival dates.

Key Account Bids & Proposals

• Coordinate RFP, RFQ, and key account bid responses with the responsible Key Account Manager.

• Maintain requirement checklists, internal owners, document inventories, approval steps, and submission deadlines.

• Gather specifications, delivery commitments, warranty terms, and other inputs from Product, Service, Parts, Finance, Legal, and other stakeholders.

• Track clarifications and addenda, coordinate internal reviews and submissions, retain bid records, and transition awarded bids to order processing.

HQ Coordination, Reporting & Customer Support

• Serve as a coordination point for factory and headquarters requests involving specifications, production priorities, order changes, and approvals.

• Maintain action trackers and follow up across departments to resolve outstanding matters and improve workflows.

• Prepare regular reports on open orders, delivery status, forecasts, inventory, and outstanding invoicing.

• Provide timely updates to Key Account Managers; proactively flag issues that may affect customer experience.

REQUIRED QUALIFICATIONS

• Associate degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent relevant experience.

• Two or more years of experience in sales coordination, order management, logistics, inventory control, or a related operational support function.

• Experience maintaining detailed order records, coordinating across departments, and meeting time-sensitive deadlines.

• Strong Microsoft Excel and Microsoft Office skills, with the ability to reconcile, analyze, and communicate operational data.

• Ability to communicate professionally and accurately with internal stakeholders and customer-facing teams.

PREFERRED QUALIFICATIONS

• Bachelor's degree in business, Supply Chain Management, Logistics, or related field.

• Experience in heavy equipment, construction machinery, telehandlers, industrial equipment, or an OEM/dealer environment.

• Familiarity with CRM/ERP systems, sales order processing, inventory planning, and equipment delivery or PDI processes.

• Experience supporting RFP/RFQ responses, multi-department approvals, and coordination with international factory teams.

SKILLS & COMPETENCIES

• Highly organized, detail-oriented, and capable of managing multiple orders, deadlines, and stakeholders.

• Strong problem-solving, follow-through, customer service, and cross-functional coordination skills.

• Proficiency in reporting, spreadsheet analysis, forecast reconciliation, and accurate recordkeeping.

• Sound judgment in identifying and escalating delivery, inventory, pricing, and documentation issues.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

OFFICE + OPERATIONS ENVIRONMENT

This position primarily operates in an office setting with frequent computer use, meetings, and coordination with sales, logistics, finance, and factory teams. Occasional visits to equipment yards, warehouses, or operational areas may involve walking, standing, outdoor conditions, and exposure to moving equipment. Required safety procedures and personal protective equipment must be followed when applicable. Essential duties may be performed with or without reasonable accommodation.

TRAVEL REQUIREMENTS

Occasional domestic travel may be required for business meetings, customer or equipment-site visits, and coordination activities. Expected travel is generally limited, with frequency dependent on business needs.

COMPENSATION & BENEFITS

Compensation will be competitive and commensurate with experience.

• Medical, dental, and vision

• Paid Time Off

• 401(k) savings plans

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Company paid STD and LTD benefits

• Life Insurance

• Employee Assistance Program (EAP)

EQUAL OPPORTUNITY STATEMENT

SANY America is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.

DRUG AND ALCOHOL-FREE WORKPLACE NOTICE

SANY America is an equal opportunity employer and maintains a drug and alcohol-free workplace consistent with applicable federal, state, and local laws. Applicants may be required to complete pre-employment screenings, including drug and/or alcohol testing, as a condition of employment where permitted by applicable law. Testing requirements, employment practices, and workplace policies may vary based on work location, position responsibilities, business necessity, workplace safety considerations, customer requirements, contractual obligations, and applicable regulatory standards.

SANY America complies with applicable federal, state, and local laws relating to marijuana/cannabis use, including applicable medical and recreational marijuana laws where permitted. However, applicants and employees are prohibited from being impaired or under the influence of alcohol, illegal drugs, or other prohibited substances while working, operating Company vehicles or equipment, performing safety sensitive duties, conducting Company business, or while on Company property, consistent with applicable law.

Certain positions may be designated as safety sensitive or subject to additional regulatory, customer, contractual, operational, or workplace safety requirements and may require participation in pre-employment, random, reasonable suspicion, post-accident, return to duty, follow up, or other drug and/or alcohol testing programs in accordance with applicable federal, state, and local laws.