Key Accounts Manager

Job Summary

We are looking for a motivated and customer-focused Key Accounts Manager to manage and grow relationships with our key clients. The successful candidate will understand customer needs, coordinate with internal teams, and ensure excellent service while achieving sales targets.

Key Responsibilities

• Manage and maintain strong relationships with key customers.

• Identify new business opportunities and grow existing accounts.

• Understand customer requirements and recommend suitable printing solutions.

• Prepare quotations, proposals, and sales presentations.

• Coordinate with production and operations teams to ensure orders are delivered on time.

• Follow up on enquiries, orders, payments, and customer feedback.

• Handle customer concerns and resolve issues professionally.

• Monitor sales performance and work towards agreed sales targets.

• Keep accurate records of customer activities and sales opportunities.

Requirements

• Experience in account management, sales, or customer service; printing industry experience is an advantage.

• Strong communication and interpersonal skills.

• Good negotiation and problem-solving abilities.

• Customer-oriented, proactive, and target-driven.

• Able to work independently as well as with a team.

• Good computer skills and proficiency in Microsoft Office.