Key Accounts Manager

About Railbookers

At Railbookers, we believe the journey is just as meaningful as the destination. Life at Railbookers is full of opportunities, new experiences, and rewarding relationships.

We are a diverse team of talented individuals from around the world who share a passion for travel and discovery. As we continue to expand internationally, we remain committed to preserving the culture that makes Railbookers special - one built on collaboration, engagement, and innovation.

Global movements don’t happen because of one person. It takes an entire team to make an impact and achieve something BIG. At Railbookers, we encourage every employee to identify opportunities to improve our business and contribute to our continued growth.

Our shared passion for travel drives everything we do. We love inspiring our customers to explore the world by rail and experience unforgettable journeys. Most importantly, we empower our employees to bring their authentic selves to work every day, enjoy what they do, and have fun along the way.

Job Purpose

As a Key Account Manager at Railbookers Group, you will be a seasoned professional responsible for managing and nurturing relationships with our most important clients. With a strong understanding of account management, wider department goals, and cross-functional impacts, you will develop strategies to enhance customer satisfaction and drive revenue growth through strategic account management. You will need to be driven for success and self-motivated. This role requires excellent attention to detail, multitasking abilities, and the capacity to work on problems of diverse scope.


Duties and Responsibilities

• Account Management and Strategy:
  • Serve as the primary point of contact for key accounts, ensuring their needs are met and expectations exceeded.
  • Develop strong collaborative relationships with assigned Agency partners at all levels: head office, agency owners and travel advisors.
  • Work closely with marketing department to negotiate co-op budgets and develop marketing plans with select Key Account partners.
  • Develop and implement account strategies to maximize revenue and strengthen client relationships.
  • Work on problems of diverse scope, analyzing situations and data to resolve a wide range of issues in creative ways.
  • Balance competing goals and commitments effectively.
• Performance Analysis and Growth:
  • Monitor account performance and analyze sales metrics to identify opportunities for growth.
  • Prepare and present reports on account performance and growth strategies to senior management.
  • Actively seek feedback and opportunities for improvement, conducting retrospectives to diagnose and recommend enhancements.
• Client Relations and Communication:
  • Conduct regular business reviews with key clients to assess satisfaction and address any concerns.
  • Stay informed about industry trends and competitor activities to provide insights to clients.
  • Build productive and stable working relationships with internal functional teams and relevant cross-functional teams.
• Business Development:
  • Identify and pursue new business opportunities within existing accounts.
  • Collaborate with cross-functional teams to deliver customized solutions and services that meet client needs.
• Training and Presentations:
  • Conduct online and in-person training presentations for travel agents as well as consumer webinars as needed.
  • Develop and execute joint consumer presentations and virtual travel talks to support the Key Accounts.
  • Participate in virtual and in-person travel partner conferences, trade shows, and travel agent training events.
• Team Leadership and Culture:
  • Foster a culture of collaboration and communication within the sales team.
  • Mentor, and help coach and train US-based Business Development team members as assigned.
  • Model the RBG Values and Ways of Working, leading by example for more junior team members.