Key Accounts Manager
Meinigar Technologies Pvt Ltd, Chennai
Job Description
Position Title: Key Accounts Manager – Freight Forwarding
Location: Mumbai, Andheri
Experience required: 3 - 8 Years
Job Type: Full time
About Stockarea:
Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to Book/Manage these services.
Key Responsibilities:
§ Client Relationship Management:
oAct as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.
o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.
Location: Mumbai, Andheri
Experience required: 3 - 8 Years
Job Type: Full time
About Stockarea:
Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to Book/Manage these services.
Key Responsibilities:
§ Client Relationship Management:
oAct as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.
o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.
§ Business Retention & Growth:
o Maintain business by securing regular orders and shipments from existing clients.
o Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.
§ Coordination with Internal Teams:
o Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.
o Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.
§ Client Satisfaction:
o Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.
o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.
§ Reporting & Analysis:
o Prepare regular reports on account performance, including sales, profit margins, and customer feedback.
o Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.
§ Contract Management:
o Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.
o Ensure compliance with all contractual obligations and service level agreements.
§ New Business Development:
o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.
Requirements
Qualifications
§ Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
§ Minimum of 3 years of experience in key account management within the freight
forwarding or logistics industry.
§ Strong understanding of freight forwarding processes, including air, sea, and land transportation. Excellent negotiation,
communication, and interpersonal skills.
§ Proven ability to manage multiple accounts and projects simultaneously, meeting
deadlines and achieving targets.
§ Proficiency in CRM software and MS Office Suite.