Key Accounts Program Manager
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Summary
Manages fire and life safety installation projects and programs for ORR Protection's enterprise national accounts — serving as the client's primary contact while coordinating cross-functional regional teams, budgets, schedules, safety, and risk. Requires 5 years of project management experience in fire protection and a PM certification.
KEY ACCOUNTS PROGRAM MANAGER
ABOUT ORR
ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.
ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we’ve built our reputation by serving organizations in mission-critical environments—where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.
Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you’re part of a team dedicated to protecting what matters most, while building a career you can be proud of.
Learn more about our company culture here.
SUMMARY
The Key Account Project (Program) Manager provides strategic leadership and performance oversight across enterprise accounts, serving as a trusted partner to key stakeholders throughout installation, service, sales, design, and field solutions. With primary accountability for installation project execution, this role also aligns cross-functional teams, optimizes processes, and drives the sustained health, strength, and long-term growth of each client relationship.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Safety
- Ensure all associates embrace the safety culture and comply with all safety initiatives.
- Implement and review Job Safety Analyses (JSA) as the field environment dictates. All work is to have a daily JSA.
- Conforming to the company's and customer's safety protocols and communicating all requirements to associates and subcontractors involved with the project.
Financial
- Track and control costs for any project supporting the company’s gross margin objectives.
- Forecasting revenue generation and completion schedules.
- Manage scope and schedule changes, including analyzing the impact on the project's schedule, resources, costs, and sell price.
Operational Excellence
- All team members must embody the company mission to protect people, property, and the environment in all aspects of their job.
- Manage programs and projects for the Enterprise Clients in our National Account’s group
- Manage Client relationship and act as primary point of contact
- Manage the scope, schedule, budget, and communications necessary to implement installation jobs successfully.
- Coordinate and align the activities of Regional Project Resources, in completing projects on time, to contractual standard and to budget.
- Maintain proactive communications and progress updates to Client for all active projects.
- Identify risks and implement corrective measures before, during, or after the risk has been identified.
- Conforming to and ensuring associates are adhering to the company’s quality system.
- Manage multiple projects simultaneously
- Work with internal functions and customers to obtain agreement on the initial project approach and schedule and when managing changes.
Personal Development
- Understand the technical aspects of the product lines and applications to make informed management decisions.
- Ensure that you receive training on applicable products and skills that relate to and enhance your Project Management abilities
- Other duties as assigned.
MINIMUM EDUCATION AND EXPERIENCE
- Post-secondary education in related technical or business fields.
- Five years experience with Project Management in fire protection or comparable industry. Experience managing, leading, training, and developing a team, including service technicians and project coordinators.
- Professional Project Management Certification required
KNOWLEDGE, SKILLS, AND ABILITIES
- Understanding of complete project management concepts
- A Strong understanding of Life Safety Workflows.
- A strong understanding of technology and codes specific to the Life Safety Industry
- Ability to coordinate the activities of cross functional departments and individuals
- Strong written and verbal communication skills.
- Ability to organize, maintain and analyze data while making strategic decisions concerning it.
- Ability to control and manage costs using basic accounting and finance principles
- Strong computer aptitude
- Excellent customer service and support skills. Must act as liason between the ortanization and it’s customers while maintaining an equitable relationship to hold all parties equally accountable
- Thrives in quick change environments
- Ability to access situations impartially and organize and lead cross fuctnional team meetings to overcome obstacles while maintaining total team alignment
WORK ENVIRONMENT/PHYSICAL DEMANDS
- Requires occasional extended walking or standing, stooping, or bending
- All associates must pass a drug screen, background check, and motor vehicle report.
- A typical work environment is in a remote home office setting.
- May require occasional travel to customer or job locations (between 20-50%)
- Occasional exposure to two or more of the following: Moderate heat, cold, moisture/wetness, and air pollution.
- May involve exposure to light chemical substances such as cleaning solutions. This position visits various industrial facilities and may encounter areas containing industrial hazards.
- Typical Schedule Load: 50% Project Installation Workflow (From design to final inspection), 20% Customer Maintenance, 20% Support Activities outside of Install Projects, 10% Sales Support.
ONCE YOU JOIN OUR TEAM, YOU’LL ENJOY:
- Working for a company where the associates are viewed as the company’s greatest asset.
- Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.
- A growing company with a first-class reputation in our respective industries.
- A culture that is fun, family oriented and entrepreneurial.
- A company that offers a focus on work life balance and encouragement to make a big impact.
- A caring group of associates with a commitment to make the communities we work in better for all.
- Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.
Equal Opportunity Employer / Vet / Disabled