Key Administrative & IT Support

Dynamics NAV Administration:

• Managing user accounts and access permissions to ensure appropriate system security and role-based access.
  
• Setting up and configuring user profiles to align with departmental requirements.
  
• Handling data imports and exports to support operational efficiency and data integrity.
  
• Generating and distributing standard reports to support business decision-making.
  
• Troubleshooting common issues such as application access failures, remote session connectivity problems, and unlocking user sessions caused by improper logouts.
  
• Managing audit trails for the business within Dynamics Nav.
  
• Manage type of request that need to go to the Navision service provider.
  

IT Support and Coordination:

• Language English, French and Creole
  
• Performing basic IT troubleshooting (365/Windows/Printing/Teams/Hardware); supporting users with best practices and acting as local point of contact for global support in case of complex issues.
  
• Overseeing stock and build locations to ensure users have the necessary IT tools while maintaining control over inventory within the Stock/IT office in alignment with the global support field engineer
  
• Note: Distribution of stock is not for this purpose; users must follow the formal ServiceNow (SN) request process for tool allocation.
  
• Supporting inventory management and coordinating with vendors for local deliveries when required.
  
• Managing mobile devices and SIM cards for the site, including coordination with various service providers.
  
• Providing technical assistance to Concept Stores, particularly in resolving connectivity and printing issues acting as local point of contact for global support vendors on site. There are 6 sites that will need to be supported.
  
• Assist LITO with escalating Network issues be it with Wi-Fi or Lan, acting as local point of contact when required.
  
• Supporting local IT projects in agreement with LITO, acting as local point of contact and coordinator when required.IT/OT support in the Production environment such as Label printing support and security CCTV systems and other IT/OT technologies at the site.
  

Requirements

• Bachelor’s Degree in IT or related field
  
• 2-3 years of experience