KGS - Resource Management - Manager - Bangalore

The candidate will need to perform:

• Develop a holistic staffing model, providing strategic insight using data-driven analytics to forecast future staffing needs, skills, and availability.

• Collaborate with Service Network and Line Leaders to understand resourcing needs and provide appropriate hiring or loaning recommendations.

• Manage workforce capacity planning, periodic reporting, and day-to-day deliverables.

• Analyze forecast, utilization, hiring, and bench status, and propose corrective measures.

• Review and analyze capacity and demand forecasts to determine resourcing needs.

• Oversee various dashboards (weekly/monthly) for forecasting, demand pipeline, and hiring.

• Drive standardization of resource management processes across business capabilities and geographies.

• Participate actively in meetings with external and internal stakeholders.

• Conduct variance analysis of forecast/plan vs actuals, including hours and utilization.

• Lead and manage a team of 5+ Resource Managers, providing guidance and support.

• Create an efficient and collaborative team environment, promoting respect, celebrating successes, and enabling work-life balance.

• Collaborate effectively with colleagues in different disciplines such as HR, Recruiting, Operations, F&A and other resource management teams

• Build credibility with Network and Line Leaders, becoming a trusted advisor to the business.

• Provide expertise on tools and reports, addressing any queries from the team and delivery.

• Motivate the team to generate and implement innovative ideas for resource management.

• RM team brand building via innovative ideas

The candidate will also be responsible for:

• Assist the business in fulfilling resourcing needs for demands and provide insights on resource availability across multiple channels.

• Analyzing demand & supply gap and offer resourcing options.

• Work with business to understand resourcing needs and take appropriate hiring/loaning decisions

• Support client service delivery by meeting quality guidelines and turnaround times.

• Review and analyze monthly management information reports.

• Support transformation and innovation projects.

• Variance analysis and finding root cause / reasons for variance

• Bench Management – Ensure best utilization of bench staff

• Conduct periodic trainings and update knowledge base and process documentation.

• Identify current process issues and suggest process improvements.

• 10+ years of experience in resource management.

• Strong understanding of resource management principles.

• Knowledge of capacity planning and forecasting.

• Excellent analytical skills to analyze capacity and derive hiring/loaning needs.

• Ability to analyze variances between forecast/plan and actuals and identify key issues.

• Proficient in MS Excel, PowerPoint, and knowledgeable in Power BI (preferred).

• Experience with RM or WFM tools/applications (IEX, Blue Pumpkin, Aspect eWFM, Retain, etc.) preferred.

• Team management experience.

• Strong verbal and written communication skills.

• Excellent stakeholder management skills.

• Resource management experience in Managed Services business (FS, KYC, AML, Cyber Security, etc.) is preferred.

• VBA macro skills would be an advantage