Kids Club Manager

Job Purpose

The Kids Club Manager is responsible for the overall planning, management, and supervision of Kids Club and Teen Club operations, ensuring a safe, engaging, and high-quality experience for children while delivering exceptional service to parents and guests. The role leads program development, team performance, safety compliance, and cross-department collaboration in line with hotel standards and brand values.

Key Responsibilities

Operations & Program Management

• Oversee daily Kids Club operations, ensuring facilities are clean, safe, and fully equipped
• Design, implement, and continuously improve age-appropriate, creative, and engaging programs
• Lead the Rixos Children Program and all kids-related activities across the hotel
• Coordinate special events, theme days, and seasonal activities
• Monitor program effectiveness and guest satisfaction, adjusting as needed

Health, Safety & Compliance

• Ensure full compliance with hotel policies, legal regulations, and ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002)
• Implement and enforce all health, safety, and child-protection policies
• Conduct regular safety inspections and risk assessments
• Ensure staff are trained in first aid and emergency procedures
• Report child health concerns promptly and support Health Alert procedures when required

People Leadership

• Recruit, train, schedule, and supervise Kids Club and Teen Club teams
• Conduct regular team meetings, coaching, and performance development
• Foster a positive, professional, and child-centered working environment

Guest Experience & Communication

• Act as the main point of contact for parents and guardians
• Handle complaints, incidents, and emergencies calmly and professionally
• Build positive relationships with guests, colleagues, and internal departments

Administration & Budget Control

• Manage Kids Club budgets, supplies, and equipment
• Maintain accurate records, including attendance, incident reports, and documentation
• Ensure operational efficiency and cost control

Qualifications & Experience

• Bachelor’s degree in Early Childhood Education, Recreation Management, or related field (preferred)
• Proven experience in childcare, early education, or recreation management
• Strong knowledge of child safety, activity planning, and guest service standards

Key Skills & Competencies

• Leadership and team management
• Program development and creativity
• Strong communication and customer service
• Problem-solving and crisis management
• Budget management and planning
• High integrity, professionalism, and confidentiality

Core Values & Expectations

• Act with sincerity, transparency, and accountability
• Demonstrate reliability, teamwork, and loyalty
• Commit to excellence in hospitality and continuous improvement
• Uphold company policies, quality standards, and brand values at all times

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.